Job summary
An exciting opportunity has arisen for a permanent Band 6 Operational Support Manager within the Unscheduled Care Group to join the Specialty Medicine Directorate.
We are seeking to appoint a motivated, enthusiastic individual who is looking to further develop their career in operational management to join our team based at the Royal Glamorgan Hospital.
The Specialty Medicine Directorate covers Cardiology, Respiratory, Diabetes & Endocrine and Rheumatology and the successful candidate will have the opportunity to work with the specialty clinical leads to deliver against referral to treatment and cancer performance targets.
The successful applicant will be responsible for the delivery of high quality, safe and effective services in line with national and locally agreed standards.
Main duties of the job
The post holder will provide project and managerial support encompassing a broad range of activities across the Specialty Medicine Directorate. This will involve providing project management support in a number of areas, including the monitoring and reporting of activity and waiting times information and data. This will involve evaluating project outcomes and providing recommendations for consideration.
The post holder will also provide support to the management of medical staffing rotas and management of administrative and clerical staff within the Care Group.
Main duties below, please see job description for full details.
- Excellent communication skills, forming close working relationships with colleagues at all levels.
- Hold a key role within the department in the delivery of Referral to Treatment Time (RTT) targets.
- Require excellent analytical skills to understand complex data.
- Hold a key role within the department for Recruitment in line with UHB Policies.
- Support colleagues to manage concerns and complaints in line with UHB policies and procedures.
- Be required to work with a high level of autonomy and independence using their own initiative.
- Act as key point of escalation and direct contact, troubleshooting issues which may prevent timely provision of patient care.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Qualified to Degree level or equivalent knowledge and experience or training, plus further staff or project management knowledge.
- Post-Graduate Diploma or equivalent level of skills, knowledge and experience.
Desirable
- Management/Leadership qualification.
- Project Management qualification
- An understanding of waiting list management
- Knowledge of Welsh PAS (Myrddin), WCCIS, FACE, WCP
Experience
Essential
- Experience of working within the NHS.
- Experience of the use of electronic systems/databases.
- Project management experience with demonstrable outcomes.
- Experience of collecting, collating, analysing and presenting waiting list information/data.
- Experience of report writing.
Desirable
- Experience of managing a team of staff
Abilities
Essential
- Keyboard skills with familiarity of Microsoft Office Software e.g. Word, Excel, PowerPoint, Outlook.
- Report writing skills.
- Presentation skills.
- Excellent communication skills
- Customer care focus and confidence in dealing with client information
Desirable
other
Essential
- Able to travel between University Health Board premises in a timely manner, often at short notice to meet demand.
Person Specification
Qualifications
Essential
- Qualified to Degree level or equivalent knowledge and experience or training, plus further staff or project management knowledge.
- Post-Graduate Diploma or equivalent level of skills, knowledge and experience.
Desirable
- Management/Leadership qualification.
- Project Management qualification
- An understanding of waiting list management
- Knowledge of Welsh PAS (Myrddin), WCCIS, FACE, WCP
Experience
Essential
- Experience of working within the NHS.
- Experience of the use of electronic systems/databases.
- Project management experience with demonstrable outcomes.
- Experience of collecting, collating, analysing and presenting waiting list information/data.
- Experience of report writing.
Desirable
- Experience of managing a team of staff
Abilities
Essential
- Keyboard skills with familiarity of Microsoft Office Software e.g. Word, Excel, PowerPoint, Outlook.
- Report writing skills.
- Presentation skills.
- Excellent communication skills
- Customer care focus and confidence in dealing with client information
Desirable
other
Essential
- Able to travel between University Health Board premises in a timely manner, often at short notice to meet demand.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
