Job summary
To provide a comprehensive Mental Health Outpatient service within its hospitals and community settings. Following appropriate systems, procedures, policies and processes. The post holder will work independently to defined policies and procedures and will be required to undertake reception duties, answering telephone enquiries and conveying messages to patients and staff.
The post holder will ensure a high standard of clerical and administration service, including ordering supplies, filing and preparation of clinic notes and to be responsible for the day to day co-ordination of all Outpatient appointments working as part of a multi-disciplinary team. The post holder may be expected to undertake additional responsibilities to encompass changes within the NHS, which will remain commensurate with the role.
Main duties of the job
- Ensure medical notes are available and filing of results.
- Plan and prioritise their own workload, and be required to use own initiative with generalroutine work.
- Appoint patients using the appropriate Patient Administration System (PAS).
- Answer telephone queries and, if unable to resolve the issue, pass on information to therelevant professionals in a timely manner.
- Retrieve and prepare patient case notes using manual and computerised systems asappropriate e.g. WPAS and Case Note Tracking.
- Be expected to deal sympathetically and compassionately with patients, parents and
- Be expected to deal sympathetically and compassionately with patients, parents andrelatives who may phone or attend the Department in a distressed or anxious state
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Aptitude/Abilities
Essential
- Excellent communication skills with patients, relatives and members of the multidisciplinary team alike. Organisational and time management skills. Ability to demonstrate empathy and understanding. Possess effective listening skills and positive body language. Works well both as an individual and as part of a team. Methodical with attention to detail. Professional manner and appearance.
Desirable
Experience
Essential
- Previous experience in a customer focussed environment.
Desirable
- Previous NHS experience as Receptionist/Secretary/Clerical Officer. Experience of Waiting List Management.
Qualifications
Essential
- Knowledge of clerical and administrative procedures and systems acquired through NVQ Level 3 study, or possess skills, knowledge and experience to equivalency
Person Specification
Aptitude/Abilities
Essential
- Excellent communication skills with patients, relatives and members of the multidisciplinary team alike. Organisational and time management skills. Ability to demonstrate empathy and understanding. Possess effective listening skills and positive body language. Works well both as an individual and as part of a team. Methodical with attention to detail. Professional manner and appearance.
Desirable
Experience
Essential
- Previous experience in a customer focussed environment.
Desirable
- Previous NHS experience as Receptionist/Secretary/Clerical Officer. Experience of Waiting List Management.
Qualifications
Essential
- Knowledge of clerical and administrative procedures and systems acquired through NVQ Level 3 study, or possess skills, knowledge and experience to equivalency
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
