Job summary
The VBHC (Value Based Healthcare) team have established a programme of work to develop a range of patient and workforce reported measures for a variety of service user groups to support the evaluation of the implementation of national delivery plans.
Based within the Value Based Healthcare Team, the post holder will work with and provide effective data entry into the patient experience system and administrative support to the Senior Project Manager, Patient Experience Manager and clinical staff for multiple service user groups within Cwm Taf Morgannwg University Health Board (CTMUHB).
Main duties of the job
- Respond to routine enquires from the public, staff, and key stakeholders in the statutory and voluntary sector to determine their requirements and provide information and advice, as appropriate; exercising tact, diplomacy, reassurance and courtesy.
- Ensure effective communication with patients, members of the primary health care team, secondary care and other associated healthcare agencies.
- Offer general assistance to the VBHC and patient experience team whilst providing a positive and friendly image to patients and other visitors, either in person or via the telephone.
See full job description for further duties
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
- Support the provision of healthcare to the population of Cwm Taf University Health Board (UHB), by participating in the Patient Reported Experience Measures (PREMs) and the implementation of the patient experience platform, which will assist in the improvement of the wider performance and information agenda.
- Work as dedicated support for the patient experience platform.
- They may be required to work across other sites in Cwm Taf Morgannwg University Health Board.
- Sit with and assist patients in the completion of patient experience questionnaire, inputting information and providing routine advice relating to the platform as necessary.
See full job description for further information
Job description
Job responsibilities
- Support the provision of healthcare to the population of Cwm Taf University Health Board (UHB), by participating in the Patient Reported Experience Measures (PREMs) and the implementation of the patient experience platform, which will assist in the improvement of the wider performance and information agenda.
- Work as dedicated support for the patient experience platform.
- They may be required to work across other sites in Cwm Taf Morgannwg University Health Board.
- Sit with and assist patients in the completion of patient experience questionnaire, inputting information and providing routine advice relating to the platform as necessary.
See full job description for further information
Person Specification
Qualifications and/or Knowledge
Essential
- Knowledge of a range of administrative systems, including office processes, and data input procedures. Ability to accurately enter/amend information on relevant computer systems.
Desirable
- NVQII in Business Administration and/or Customer Care. Knowledge/Experience of working within a Health Care environment.
Experience
Essential
- Previous office experience. Advanced keyboard skills and familiarity of IT systems. Ability to transfer IT skills to new applications.
Desirable
- Experience of using websites, database, spreadsheets.
Aptitude and Abilities Skills
Essential
- Excellent organisational skills, with attention to detail. Ability to work in a challenging environment. Good communication and listening skills. Understand importance of confidentiality. Ability to prioritise own workload. Conversant with Microsoft Office e.g., Word, Outlook, Power Point, Excel.
Desirable
- The ability to speak or learn Welsh to a satisfactory level.
Other
Essential
- Flexibility in working patterns. Able to travel between sites when necessary.
Personal Qualities
Essential
- Flexible in approach to work related tasks. Ability to work as part of a team or as an individual. Able to use personal initiative to resolve routine and non-routine problems. Ability to work to deadlines. Be proactive and have a positive approach. Demonstrate compassion and a caring nature to support the Health Board's philosophy of "we listen, learn and improve"
Desirable
- Pleasant disposition. Ability to exercise empathy and sympathy when appropriate.
Person Specification
Qualifications and/or Knowledge
Essential
- Knowledge of a range of administrative systems, including office processes, and data input procedures. Ability to accurately enter/amend information on relevant computer systems.
Desirable
- NVQII in Business Administration and/or Customer Care. Knowledge/Experience of working within a Health Care environment.
Experience
Essential
- Previous office experience. Advanced keyboard skills and familiarity of IT systems. Ability to transfer IT skills to new applications.
Desirable
- Experience of using websites, database, spreadsheets.
Aptitude and Abilities Skills
Essential
- Excellent organisational skills, with attention to detail. Ability to work in a challenging environment. Good communication and listening skills. Understand importance of confidentiality. Ability to prioritise own workload. Conversant with Microsoft Office e.g., Word, Outlook, Power Point, Excel.
Desirable
- The ability to speak or learn Welsh to a satisfactory level.
Other
Essential
- Flexibility in working patterns. Able to travel between sites when necessary.
Personal Qualities
Essential
- Flexible in approach to work related tasks. Ability to work as part of a team or as an individual. Able to use personal initiative to resolve routine and non-routine problems. Ability to work to deadlines. Be proactive and have a positive approach. Demonstrate compassion and a caring nature to support the Health Board's philosophy of "we listen, learn and improve"
Desirable
- Pleasant disposition. Ability to exercise empathy and sympathy when appropriate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
