Job summary
An exciting opportunity has arisen for Band 3 Healthcare Support workers at HMP Parc. The successful applicants will be expected to work alongside the nursing team in a fast-paced and challenging environment. A certain degree of energy and resilience will be required as the role involves independent working the ability to react to change with flexibility and enthusiasm.
Main duties of the job
The health care support worker will work as part of the nursing team within standard operating procedures, and Registered Nurses and General Practitioners are available for reference.
The post holder will assist with specified delegated clinical tasks that include the provision and monitoring of Chronic Disease management providing a caring, patient focused service at all times.
The post holder will deal with queries from patients, Health Care professionals and other agencies face to face and by telephone. The role will also involve administration and clerical duties including updating patient records on the computer system.
The post holder will work as a member of the Primary Care Nursing Team under the direction of the lead nurse.
The Health Care Support Worker will support Registered Nurses, General Practitioners and other health care professionals in the assessment, treatment and management of patients presenting in primary care settings.
About us
Our values and behaviours are fundamental to the way we do things at Cwm Taf Morgannwg University Health Board. They are everything we stand for and aspire to. That includes the way we behave, how we perform our roles and the way we recruit new talent. We look forward to exploring how your values align with ours. This is how we work:
We listen, learn and improve
We treat everyone with respect
We all work together as one team
Job description
Job responsibilities
- Carry out delegated clinical duties within HMP & YOI Parc.
- Undertake Phlebotomy clinics and dry blood spot testing.
- To perform physiological measurements such as blood pressure monitoring, pulse monitoring, waist circumference measurement, weight monitoring.
- Providing any necessary Health Promotion advice to patients and carers e.g. Smoking Cessation, Weight Management Support, Alcohol Consumption.
- Undertake Spirometry testing, and record result in patient information.
- Undertake ECG monitoring.
- To participate in the administration of immunisations under a Patient Specific Directive following a period of training i.e. B12, influenza and pneumococcal injections.
- To perform basic wound management under the supervision of a Registered Nurse following appropriate training and assessment.
- To perform suture/clip removal under the supervision of a Registered Nurse following appropriate training and assessment.
- To offer advice to patients and carers on a variety of health issues, signposting individuals to sources of help and specialist advice to facilitate behaviour change.
- Following training and assessment, undertake Point of Care Testing, ensuring appropriate quality control measurements are carried out.
- To complete requisition forms for medical, surgical, paper and pharmacy store requests under the supervision of the Registered Nurse/GP.
- Provide administrative support for chronic disease management screening in various health care settings, recording test results in patient records.
- Contribute to the screening and assessment of patients in line with agreed Protocols and Guidelines.
- Work effectively with all members of the Primary Care Nursing Service and interact with patients and other health care colleagues in a professional manner.
- To instruct patients on inhaler technique to patients with Asthma/COPD, following a period of training and assessment.
- Inputting data onto the appropriate database.
- Assist primary care teams in maintaining up-to-date registers of patients with chronic disease.
- Undertake various administrative and clerical duties deemed necessary e.g. answering telephone, faxing, photocopying.
- To promote high standards of patient care, demonstrating duties to more junior colleagues and less experienced staff.
- To ensure the effective use of all resources, materials and equipment paying particular attention to the safekeeping, cleaning, decontamination and storage of equipment.
- To prepare the clinical environment for the patient ensuring the treatment area is clean, stocked and tidy.
- Act as a chaperone when the situation arises.
- Perform urinalysis and record results in patient records.
- Following a period of training, assist the Registered Nurse/GP in a Minor Surgery Clinic when required e.g. dermatology procedures, ENT clinic.
- Act as the patients advocate clearly presenting the patients opinions to others.
- Attend emergency codes when requested and provide support to clinical and operational team.
- To have knowledge and be aware of responsibilities under the Assessment, Care in Custody and Teamwork Process in Prison (ACCT) act within the prison environment.
The post holder will ensure patient confidentiality, privacy and dignity at all times, using a range of verbal and non-verbal communication tools.
The post holder will communicate factual information with patients, parents, guardians and carers who may have difficulty in understanding or communicating e.g. may be dysphasic, depressed, have auditory/visual impairment, have learning difficulties, do not have English as a first language or may be unable to accept diagnosis.
The post holder will :
- Encourage patients/carers to adopt an active approach to regaining and maintaining their personal independence. This will require empathy, sensitivity, tact, persuasion and good interpersonal skills.
- Work and liaise with the Primary Care team as well as patients/relatives whilst adhering to all University Health Board policies and procedures.
- To report any change in the patients condition/environment to the Registered Nurse or other members of the multi-disciplinary team in a timely and professional manner.
- Contribute to the development of patient care by attending relevant team, department or other appropriate meetings and commenting on recommended changes to clinical care or service provision.
- Arrange and confirm appointments for annual review/follow ups/treatment by telephone, post or face to face invite. This will also include re-arranging patient appointments at short notice due to unforeseen circumstances such as cancelled clinics, which will require negotiation skills.
- Respond appropriately to patient queries, often dealing with anxious and distressed patients/carers face to face or by telephone.
- Contribute to the protection of all vulnerable adults and children and report any concerns to the Team Leader as per Safeguarding Adults and Childrens policies and procedures.
- Promote equality for all individuals to include promoting anti-discriminatory practice as well as supporting individual rights and choice within service delivery.
- Reports any complaints to the Team Leader/Registered Nurse in a timely manner.
- Adheres to The Code of Conduct for Health Care Support Workers in Wales.
- All delegated activities will be in line with NLIAH (2010) All Wales Guidelines for Delegation.
- To encourage patients to adopt an active approach to managing their medical conditions.
- Record patient data using the appropriate software package on practice based IT systems such as SystemOne in a timely manner, abiding by confidentiality regulations.
- Respond to patients using the operators system, CMS.
The post holder will :
- Possess a good standard general education.
- Possess NVQ Level 3 in Health and Social Care, or possess the equivalent level of accredited competencies in a wide range of clinical activities.
- Knowledge of care and related procedures, clinical observation requirements and relevant legislation.
- To be responsible for personal development and education and the maintenance of own expertise by attending relevant study days and undertaking self-directed learning when necessary.
- All staff must take part in induction/orientation processes offered, mandatory training and any ongoing training, identified necessary for the role.
The post holder will be required to use knowledge and experience to analyse and make judgements on facts and situations as they occur, and can include :
- Managing and planning own activities.
- The ability to recognise any abnormalities in the patients physiological measurements and report this to the Registered Nurse/GP in a timely manner, instigating emergency procedure.
- When using and checking equipment, identify damaged or faulty items and report the issues to the appropriate authority.
- To participate in reflective practice as part of ongoing personal and professional development.
- Contribute new ideas to improve patient care.
- Maintain stock levels of all patient information leaflets, ordering leaflets as necessary.
- Following a period of training, and under the supervision of a Registered Nurse, undertake the ordering of medical, surgical stock, basic stock control procedures to ensure stock rotation and adequate stock levels.
- Assist Registered Nurse/GP in emergency procedures.
The post holder will be familiar with and adhere to Department, Health Board and Statutory Policies.
The post holder will be required to:
- Keep the clinical environment free from hazards, clean the equipment regularly adhering to Infection Control procedures.
- Be responsible for the safe use of equipment and aids by patients and comply with Health Board Health and Policies.
Job description
Job responsibilities
- Carry out delegated clinical duties within HMP & YOI Parc.
- Undertake Phlebotomy clinics and dry blood spot testing.
- To perform physiological measurements such as blood pressure monitoring, pulse monitoring, waist circumference measurement, weight monitoring.
- Providing any necessary Health Promotion advice to patients and carers e.g. Smoking Cessation, Weight Management Support, Alcohol Consumption.
- Undertake Spirometry testing, and record result in patient information.
- Undertake ECG monitoring.
- To participate in the administration of immunisations under a Patient Specific Directive following a period of training i.e. B12, influenza and pneumococcal injections.
- To perform basic wound management under the supervision of a Registered Nurse following appropriate training and assessment.
- To perform suture/clip removal under the supervision of a Registered Nurse following appropriate training and assessment.
- To offer advice to patients and carers on a variety of health issues, signposting individuals to sources of help and specialist advice to facilitate behaviour change.
- Following training and assessment, undertake Point of Care Testing, ensuring appropriate quality control measurements are carried out.
- To complete requisition forms for medical, surgical, paper and pharmacy store requests under the supervision of the Registered Nurse/GP.
- Provide administrative support for chronic disease management screening in various health care settings, recording test results in patient records.
- Contribute to the screening and assessment of patients in line with agreed Protocols and Guidelines.
- Work effectively with all members of the Primary Care Nursing Service and interact with patients and other health care colleagues in a professional manner.
- To instruct patients on inhaler technique to patients with Asthma/COPD, following a period of training and assessment.
- Inputting data onto the appropriate database.
- Assist primary care teams in maintaining up-to-date registers of patients with chronic disease.
- Undertake various administrative and clerical duties deemed necessary e.g. answering telephone, faxing, photocopying.
- To promote high standards of patient care, demonstrating duties to more junior colleagues and less experienced staff.
- To ensure the effective use of all resources, materials and equipment paying particular attention to the safekeeping, cleaning, decontamination and storage of equipment.
- To prepare the clinical environment for the patient ensuring the treatment area is clean, stocked and tidy.
- Act as a chaperone when the situation arises.
- Perform urinalysis and record results in patient records.
- Following a period of training, assist the Registered Nurse/GP in a Minor Surgery Clinic when required e.g. dermatology procedures, ENT clinic.
- Act as the patients advocate clearly presenting the patients opinions to others.
- Attend emergency codes when requested and provide support to clinical and operational team.
- To have knowledge and be aware of responsibilities under the Assessment, Care in Custody and Teamwork Process in Prison (ACCT) act within the prison environment.
The post holder will ensure patient confidentiality, privacy and dignity at all times, using a range of verbal and non-verbal communication tools.
The post holder will communicate factual information with patients, parents, guardians and carers who may have difficulty in understanding or communicating e.g. may be dysphasic, depressed, have auditory/visual impairment, have learning difficulties, do not have English as a first language or may be unable to accept diagnosis.
The post holder will :
- Encourage patients/carers to adopt an active approach to regaining and maintaining their personal independence. This will require empathy, sensitivity, tact, persuasion and good interpersonal skills.
- Work and liaise with the Primary Care team as well as patients/relatives whilst adhering to all University Health Board policies and procedures.
- To report any change in the patients condition/environment to the Registered Nurse or other members of the multi-disciplinary team in a timely and professional manner.
- Contribute to the development of patient care by attending relevant team, department or other appropriate meetings and commenting on recommended changes to clinical care or service provision.
- Arrange and confirm appointments for annual review/follow ups/treatment by telephone, post or face to face invite. This will also include re-arranging patient appointments at short notice due to unforeseen circumstances such as cancelled clinics, which will require negotiation skills.
- Respond appropriately to patient queries, often dealing with anxious and distressed patients/carers face to face or by telephone.
- Contribute to the protection of all vulnerable adults and children and report any concerns to the Team Leader as per Safeguarding Adults and Childrens policies and procedures.
- Promote equality for all individuals to include promoting anti-discriminatory practice as well as supporting individual rights and choice within service delivery.
- Reports any complaints to the Team Leader/Registered Nurse in a timely manner.
- Adheres to The Code of Conduct for Health Care Support Workers in Wales.
- All delegated activities will be in line with NLIAH (2010) All Wales Guidelines for Delegation.
- To encourage patients to adopt an active approach to managing their medical conditions.
- Record patient data using the appropriate software package on practice based IT systems such as SystemOne in a timely manner, abiding by confidentiality regulations.
- Respond to patients using the operators system, CMS.
The post holder will :
- Possess a good standard general education.
- Possess NVQ Level 3 in Health and Social Care, or possess the equivalent level of accredited competencies in a wide range of clinical activities.
- Knowledge of care and related procedures, clinical observation requirements and relevant legislation.
- To be responsible for personal development and education and the maintenance of own expertise by attending relevant study days and undertaking self-directed learning when necessary.
- All staff must take part in induction/orientation processes offered, mandatory training and any ongoing training, identified necessary for the role.
The post holder will be required to use knowledge and experience to analyse and make judgements on facts and situations as they occur, and can include :
- Managing and planning own activities.
- The ability to recognise any abnormalities in the patients physiological measurements and report this to the Registered Nurse/GP in a timely manner, instigating emergency procedure.
- When using and checking equipment, identify damaged or faulty items and report the issues to the appropriate authority.
- To participate in reflective practice as part of ongoing personal and professional development.
- Contribute new ideas to improve patient care.
- Maintain stock levels of all patient information leaflets, ordering leaflets as necessary.
- Following a period of training, and under the supervision of a Registered Nurse, undertake the ordering of medical, surgical stock, basic stock control procedures to ensure stock rotation and adequate stock levels.
- Assist Registered Nurse/GP in emergency procedures.
The post holder will be familiar with and adhere to Department, Health Board and Statutory Policies.
The post holder will be required to:
- Keep the clinical environment free from hazards, clean the equipment regularly adhering to Infection Control procedures.
- Be responsible for the safe use of equipment and aids by patients and comply with Health Board Health and Policies.
Person Specification
Qualifications
Essential
- NVQ Level 3 in Health and Social Care
- Physiological Measurements Training
- Venepuncture Trained
Desirable
- Wound Management trained
- knowledge of Primary Care/General Practice
Aptitude and Abilities
Essential
- Work independently and as part of the team
- Excellent communication skills
Desirable
- Experience of working with clinical IT systems e.g. Vision/EMIS
Person Specification
Qualifications
Essential
- NVQ Level 3 in Health and Social Care
- Physiological Measurements Training
- Venepuncture Trained
Desirable
- Wound Management trained
- knowledge of Primary Care/General Practice
Aptitude and Abilities
Essential
- Work independently and as part of the team
- Excellent communication skills
Desirable
- Experience of working with clinical IT systems e.g. Vision/EMIS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
