Job summary
To be an ambassador for the Health Board as the first line of contact for patients, relatives, visitors, staff, General Practitioners and other external bodies
Main duties of the job
The post holder will be required to answer the telephone in a professional, confident manner due to the variety and nature of calls.
The post holder will also be required to deal with emergency calls calmly and efficiently in a fast moving environment 24 hours a day, 7 days a week.
The post holder will be required to operate the hospital switchboard on a rota basis to maintain a 24/7 service, including weekends and bank holidays.
We're looking for people who are able to speak conversational Welsh. You don't need to have to be able to read or write Welsh, just to be able to hold very short conversations on simple matters such as where a patient may be or where a ward is. Maybe you went to a Welsh medium school, or maybe you learnt some Welsh elsewhere. If you have some Welsh, please apply and any training needed will be provided to you.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary, and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
The post holder will be required to answer the telephone in a professional, confident manner due to the variety and nature of calls.
The post holder will also be required to deal with emergency calls calmly and efficiently in a fast moving environment 24 hours a day, 7 days a week.
The post holder will be required to operate the hospital switchboard on a rota basis to maintain a 24/7 service, including weekends and bank holidays.
Were looking for people who are able to speak conversational Welsh. You dont need to have to be able to read or write Welsh, just to be able to hold very short conversations on simple matters such as where a patient may be or where a ward is. Maybe you went to a Welsh medium school, or maybe you learnt some Welsh elsewhere. If you have some Welsh, please apply and any training needed will be provided to you.
Job description
Job responsibilities
The post holder will be required to answer the telephone in a professional, confident manner due to the variety and nature of calls.
The post holder will also be required to deal with emergency calls calmly and efficiently in a fast moving environment 24 hours a day, 7 days a week.
The post holder will be required to operate the hospital switchboard on a rota basis to maintain a 24/7 service, including weekends and bank holidays.
Were looking for people who are able to speak conversational Welsh. You dont need to have to be able to read or write Welsh, just to be able to hold very short conversations on simple matters such as where a patient may be or where a ward is. Maybe you went to a Welsh medium school, or maybe you learnt some Welsh elsewhere. If you have some Welsh, please apply and any training needed will be provided to you.
Person Specification
Qualification
Essential
- Good standard of Education
- Welsh Language Qualifacation
Desirable
- Switchboard/Call Handler Qualification
Experience
Essential
- Switchboard/Call Handler Experience
- Working as part of a team
Desirable
Aptitude
Essential
- Excellent Communication skills
Person Specification
Qualification
Essential
- Good standard of Education
- Welsh Language Qualifacation
Desirable
- Switchboard/Call Handler Qualification
Experience
Essential
- Switchboard/Call Handler Experience
- Working as part of a team
Desirable
Aptitude
Essential
- Excellent Communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
