Job summary
We are seeking a driven and dynamic Support Manager to support services within the Service Group. The successful candidate will have proven experience of service improvement and the ability to lead a team. The candidate will have responsibility for the day to day operational management within the services, and will be supported by the Deputy Clinical Service Group Manager. This post is based in Royal Glamorgan Hospital however the candidate will be required to work across all sites within the Health Board.
This post is fixed term for 4 months to cover the needs of the service.
Main duties of the job
Responsible for working with the Clinical Services Group Management Team the post holder will ensure the delivery of high quality, safe and effective services within the Surgery and ACT Clinical Services Group in line with national and locally agreed standards.
The Clinical Services Group Support Manager (CSGSM) has delegated responsibilities for a range of operational activities, working autonomously with the majority of decisions being made on experience and specialised knowledge gained. Key areas will be staff management, oversight of medical rotas, management of resources against delegated budgets and delivery against Tier 1 performance targets including RTT, FUNB and the Single Cancer Pathway.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
- Lead on agreed delegated targets, ensuring that all relevant qualitative and quantitative targets (RTT, FUNB and Single Cancer Pathway) are delivered in a timely way and within the agreed resource framework.
- Undertake detailed analysis of performance and capacity data, identifying areas of concern.
- Oversee Medical Rotas across the General Surgery, T&O, Urology and ENT specialties and resolve any gaps due to vacancies, absences etc.
- Directly Line manage staff in line with the Clinical Services Group management structure, following organisational policies and procedures. Also provide support and managerial leadership for staff managed within these structures.
- Ensure compliance with all relevant waiting times targets.
- Be required to communicate highly complex, highly sensitive information regarding service redesign, partnership working and departmental and individual performance.
- Be required to communicate effectively to senior managers and members of the directorate team, making formal presentations to large groups of staff particularly around service reconfiguration and performance information.
- Be required to analyse and evaluate complex information concerning service redesign; making decisions on own interpretation of this information and formulating solutions to any problems that may occur.
- Be required to investigate complex financial information, identifying any trends.
- Manage delegated budgets within the resources available, identifying cost savings opportunities to support the overall financial position of the Clinical Services Group.
- Plan and deliver service redesign, ensuring improved efficiency regarding achieving performance and capacity targets.
- Assist in the delivery of integrated governance and manage changes arising from audit and clinical incident analysis.
- Develop business cases and reports to support service developments in line with Operational and Resource Plan.
- To review and implement systems to improve efficiencies in the resource management in the Clinical Services Group, including taking the delegated lead on procurement and purchasing functions.
- As a key member of the Clinical Services Group, work to the development of integrated health and well-being services e.g. Prudent Healthcare.
- Identify and lead on service redesign and be required to develop policies and procedures as required, participating on working groups that develop service group wide policies and procedures.
- Ensure that all Clinical Services Group and health board policies and procedures are adhered to within the Clinical Services Group and make recommendations to the Management team for amendment where necessary.
- Ensure that appropriate systems for controls assurance are in place and adhered to at all times.
- Work closely with the Clinical Services Group Manager/Deputy to support the Clinical Directors to ensure that systems and processes are in place to manage and monitor all aspects of performance of teams and staff.
- Although the post holder is not responsible for direct patient care, the post holder contributes to the care standards by the development/implementation of the operational policies procedures and guidelines.
- Work with the Clinical Services Group Manager/Deputy and Clinical Directors to ensure that the actions arising from HIW inspections and other regulatory bodies are implemented as appropriate.
- Represent the Clinical Services Group at meetings and forums both within and outside the UHB, and feedback to the wider senior management team appropriately.
- Ability to utilise Health Board IT systems to produce reports, performance monitor services and develop demand and capacity plans as required
- Be required to undertake regular complex performance and capacity audits for the specialties to support the development of demand and capacity plans and to inform service development and delivery.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
- Lead on agreed delegated targets, ensuring that all relevant qualitative and quantitative targets (RTT, FUNB and Single Cancer Pathway) are delivered in a timely way and within the agreed resource framework.
- Undertake detailed analysis of performance and capacity data, identifying areas of concern.
- Oversee Medical Rotas across the General Surgery, T&O, Urology and ENT specialties and resolve any gaps due to vacancies, absences etc.
- Directly Line manage staff in line with the Clinical Services Group management structure, following organisational policies and procedures. Also provide support and managerial leadership for staff managed within these structures.
- Ensure compliance with all relevant waiting times targets.
- Be required to communicate highly complex, highly sensitive information regarding service redesign, partnership working and departmental and individual performance.
- Be required to communicate effectively to senior managers and members of the directorate team, making formal presentations to large groups of staff particularly around service reconfiguration and performance information.
- Be required to analyse and evaluate complex information concerning service redesign; making decisions on own interpretation of this information and formulating solutions to any problems that may occur.
- Be required to investigate complex financial information, identifying any trends.
- Manage delegated budgets within the resources available, identifying cost savings opportunities to support the overall financial position of the Clinical Services Group.
- Plan and deliver service redesign, ensuring improved efficiency regarding achieving performance and capacity targets.
- Assist in the delivery of integrated governance and manage changes arising from audit and clinical incident analysis.
- Develop business cases and reports to support service developments in line with Operational and Resource Plan.
- To review and implement systems to improve efficiencies in the resource management in the Clinical Services Group, including taking the delegated lead on procurement and purchasing functions.
- As a key member of the Clinical Services Group, work to the development of integrated health and well-being services e.g. Prudent Healthcare.
- Identify and lead on service redesign and be required to develop policies and procedures as required, participating on working groups that develop service group wide policies and procedures.
- Ensure that all Clinical Services Group and health board policies and procedures are adhered to within the Clinical Services Group and make recommendations to the Management team for amendment where necessary.
- Ensure that appropriate systems for controls assurance are in place and adhered to at all times.
- Work closely with the Clinical Services Group Manager/Deputy to support the Clinical Directors to ensure that systems and processes are in place to manage and monitor all aspects of performance of teams and staff.
- Although the post holder is not responsible for direct patient care, the post holder contributes to the care standards by the development/implementation of the operational policies procedures and guidelines.
- Work with the Clinical Services Group Manager/Deputy and Clinical Directors to ensure that the actions arising from HIW inspections and other regulatory bodies are implemented as appropriate.
- Represent the Clinical Services Group at meetings and forums both within and outside the UHB, and feedback to the wider senior management team appropriately.
- Ability to utilise Health Board IT systems to produce reports, performance monitor services and develop demand and capacity plans as required
- Be required to undertake regular complex performance and capacity audits for the specialties to support the development of demand and capacity plans and to inform service development and delivery.
Person Specification
Education / Knowledge
Essential
- Masters or equivalent experience
- RTT and SCP target knowledge
- Evidence of CPD
Desirable
Experience
Essential
- Previous NHS experience
- Change management
- Managing people and difficult situations
- Medical rota management
Desirable
DATA
Essential
- Complex data analysis
- IT
- Communication
Person Specification
Education / Knowledge
Essential
- Masters or equivalent experience
- RTT and SCP target knowledge
- Evidence of CPD
Desirable
Experience
Essential
- Previous NHS experience
- Change management
- Managing people and difficult situations
- Medical rota management
Desirable
DATA
Essential
- Complex data analysis
- IT
- Communication
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
