Support Clerk

Job summary

The Support Clerk will work as part of the Vaccination and Sampling Team in organizing a safe and effective service in testing for COVID-19, outbreak sampling and delivering vaccinations. These activities will be carried out in a variety of settings, including vaccination centres, patients' homes, residential and nursing homes, clinic and hospital settings and 'pop-up' venues.

The post holder must be able to travel and transport equipment and information to different venues as required.

There will be a requirement to work across the Health Board footprint.

The successful applicant will work under the supervision of a registered nurse and contribute to the operational planning as assessed by the registered nurse.

Will deal effectively with any enquiries whilst ensuring confidentiality.

Main duties of the job

Answer all telephone calls within the response target times and in accordance to procedure, courteously greeting the caller in both English and Welsh.

Ensure all calls are dealt with promptly and in a proficient and professional manner, in accordance with agreed operational policies and procedures.

Answer telephone calls and emails from people in relation to their appointments and queries.

Mutually agrees and arranges all appointments directly over the telephone and email offering the first suitable available clinic appointment across the Health Board.

Books and confirms all clinic appointments into the agreed clinic utilising WPAS, WIS or bespoke booking systems as required.

Ensures all communication including confirmation emails, cancellation e-mails and text are distributed accordingly.

Maintains up to date clinic information, clinic guides and clinic requirements for all venues.

Liaise with the supervisors and other Communication Hub staff to ensure callers are provided with accurate and up to date information in regard to the services being supported.

Deals with general calls including logging the individuals' details and information to the relevant department or providing them with the appropriate telephone number.

Ensures confidentiality is maintained at all times following agreed Health Board policies and procedures at all times.

Supports and assists with the introduction of new staff by providing support training.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services