Job summary
We are looking for a motivated and organised Ward Clerk to join our Same Day Emergency Care (SDEC) team in Glangwili Hospital. The successful candidate will play a key role in supporting the clinical team, by providing efficient administrative and clerical support, helping to ensure that patients receive timely and high quality care.
SDEC provides rapid assessment, diagnosis and treatment for patients who can be managed on the same day without needing hospital admission. This will be a patient facing role, as you will be the first point of contact for patients and staff .
The successful applicant must demonstrate strong organisation, precise communication and excellent interpersonal skills. The team are looking for someone who is diligent, motivated, and detail-oriented, to assist with a variety of administrative duties. These include updating hospital systems with efficient handling of data, managing medical records, ensuring timely delivery of referrals and answering telephone calls.
Full training will be provided to support the successful applicant in their role.
Main duties of the job
Assist the staff in administrative duties relating to the management of the ward e.g. acting on telephone messages / photocopying and scanning case notes for patient transfers etc.
The candidate should have excellent Information technology skills, with a good telephone manner, capable of updating records, filing, dealing with incoming and outgoing post, arranging appointments and ambulance bookings.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held 14.04.2026
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held 14.04.2026
Person Specification
Qualifications & Knowledge
Essential
- Good standard of education
- Numeracy and Literacy Skills
Experience
Essential
- IT skills: Microsoft and email
Desirable
- Office / Administration Experience
Language Requirements
Desirable
Aptitude and Abilities
Essential
- Willingness to learn administrative / clerical / ward procedures through on-the-job training
- Excellent verbal and written communication skills
- Ability to work to meet deadlines
- Able to work as part of a team
Person Specification
Qualifications & Knowledge
Essential
- Good standard of education
- Numeracy and Literacy Skills
Experience
Essential
- IT skills: Microsoft and email
Desirable
- Office / Administration Experience
Language Requirements
Desirable
Aptitude and Abilities
Essential
- Willingness to learn administrative / clerical / ward procedures through on-the-job training
- Excellent verbal and written communication skills
- Ability to work to meet deadlines
- Able to work as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
