Day Surgery Ward Clerk

Job summary

We are looking for a Ward Clerk to join our multi-disciplinary team in the Ophthalmology Day Surgery Unit, in Amman Valley Hospital.

You must have excellent communication skills and work well in a team. You will need to be able to work calmly and efficiently within a busy environment, whilst remaining focused on providing a person-centred approach to care.

Main duties of the job

The Ward Clerk will provide administrative support to the Ophthalmology Day Surgery Unit. A strong sense of teamwork and commitment to maintaining high standards is essential. The role requires someone who enjoys working as part of a team, as well as under their own initiative. We are looking for someone who is motivated with good attention to detail, to help support the ward staff with a wide range of administrative tasks. Duties will involve updating hospital computer systems, handling medical records and answering the telephones. Full training will be provided. The main duties include:

• Dealing with general enquiries, using initiative and judgement on necessary action to be taken.
• Supporting the management of the electronic room-booking system for all our clinical rooms.
• Data input onto excel documents and into WPAS.
• Meet and greet service users for clinics and or appointments as required.
• Dealing with enquiries from service users and their families/carers, directing individuals to the correct department.
• Providing non clinical advice e.g. appointments.
• Meet and greet staff and other agencies i.e. when arriving for team meetings etc.
• Answering all incoming calls and referring to staff if unable to give appropriate replies.
• Exercising tact, diplomacy and confidentiality in dealing with staff and service users.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services