Job summary
We are seeking a proactive and talented business analyst to join our Pharmacy Services team. In this role, you will play a key part in promoting the safe, effective, and efficient use of medicines by interpreting pharmacy and prescribing data, generating high-quality insights, and supporting evidence-based decision making.
As part of the Digital team, you will be dedicated to Pharmacy Services and work closely with senior leaders and clinical colleagues to help enhance patient outcomes and improve service performance across our organisation.
If you bring strong analytical skills, enthusiasm for data-driven improvement, and a commitment to supporting high-quality patient care within Hywel Dda UHB, we would be delighted to hear from you.
Main duties of the job
To support the Pharmacy Services Team in the development of robust systems and processes which includes data management and development of the data portfolio, to ensure data is used to inform service development and decision making, particularly:
o Enabling the better understanding of medicines use and service data to address ongoing challenges.
o Supporting all data requests, ensuring data is contextualised, accessible and presented appropriately to enable easy interpretation by users.
o Compilation of data reports, dashboards, and detailed analysis.
o Timely data input across service areas, escalating problem areas as appropriate.
o Standardisation of data collection to allow comparison e.g. within and between Health Boards, services, localities, contractors, staff etc.
o Liaise with colleagues regularly to ensure data is received, understood and where appropriate complied with.
o Quality checking activity and performance data.
o Delivery of training to improve data management and understanding.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 27/03/2026
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 27/03/2026
Person Specification
Qualifications and Knowledge
Essential
- Degree or equivalent level of qualification
- Evidence of CPD / short courses to postgraduate diploma level
- Demonstrable knowledge of quality improvement methodologies
- Willing to undergo departmental training and improve knowledge and skills through further training
Desirable
- Mentoring / Coaching qualification
- Knowledge of Pharmacy Services
Experience
Essential
- Significant experience in reporting and analysing complex data within information systems using data analysis tools
- Excellent analytical skills with experience of handling large and complex datasets
- Highly skilled at problem identification and solving
- Highly skilled in the interpretation and presentation of statistical data. Ability to use information to present a cogent argument
- Experience of working with PowerBI / Excel
- Experience of innovation, managing and sustaining change
- Experience of service and organisation change and knowledge of how to navigate a service through a successful change programme
Desirable
- Evidence of working with a range of teams to improve performance / service delivery
- Experience of using advanced features of databases including importing varied data formats, extracting and manipulating data using queries, and exporting data to other programs
- Experience of Project Management
- Experience of Risk Management
- Experience of working within Pharmacy
Other
Essential
- Flexible approach to the needs of the service [e.g. to support evening meetings /training events]
- Ability to travel between sites in a timely manner
Desirable
Person Specification
Qualifications and Knowledge
Essential
- Degree or equivalent level of qualification
- Evidence of CPD / short courses to postgraduate diploma level
- Demonstrable knowledge of quality improvement methodologies
- Willing to undergo departmental training and improve knowledge and skills through further training
Desirable
- Mentoring / Coaching qualification
- Knowledge of Pharmacy Services
Experience
Essential
- Significant experience in reporting and analysing complex data within information systems using data analysis tools
- Excellent analytical skills with experience of handling large and complex datasets
- Highly skilled at problem identification and solving
- Highly skilled in the interpretation and presentation of statistical data. Ability to use information to present a cogent argument
- Experience of working with PowerBI / Excel
- Experience of innovation, managing and sustaining change
- Experience of service and organisation change and knowledge of how to navigate a service through a successful change programme
Desirable
- Evidence of working with a range of teams to improve performance / service delivery
- Experience of using advanced features of databases including importing varied data formats, extracting and manipulating data using queries, and exporting data to other programs
- Experience of Project Management
- Experience of Risk Management
- Experience of working within Pharmacy
Other
Essential
- Flexible approach to the needs of the service [e.g. to support evening meetings /training events]
- Ability to travel between sites in a timely manner
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
