Job summary
We require an enthusiastic and committed individual, to provide administration support to the Health Board Waiting List / Pre Assessment Departments.
To work as part of the Waiting List Management Team as a waiting list / pre assessment officer and provide comprehensive coordination and administrative support services to the waiting list manager / RTT Lead and the team.
You will be required to be flexible to meet the needs of the service and able to work well within the team.
This post is permanent.
Main duties of the job
You must possess excellent organisational and communication skills and be able to undertake a wide range of clerical duties. Accuracy of work and strong keyboard / IT skills are essential, together with the ability to manage your own workload.
The Waiting List Department offers a friendly, pro-active team who will provide you with the necessary support and encouragement.
The post holder will be responsible for assisting the coordination of designated waiting lists, as required, while supervised by the waiting list supervisor.
You will be expected to handle confidential health records both manually and on WPAS and demonstrate the ability to handle sensitive and confidential patient information.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us
Interviews will be held on 16.03.2026
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us
Interviews will be held on 16.03.2026
Person Specification
Qualifications and Knowledge
Essential
- Good general education: verbal, written and numeracy skills
- NVQ3 or equivalent level of knowledge
Desirable
- Certificate in medical terminology or equivalent knowledge.
- Knowledge of PAS and booking system or equivalent.
- Knowledge of local policy and WAG policy in relation to waiting times
Experience
Essential
- Previous administrative experience
- Use of IT packages e.g word, excel.
- Analysis of statistics/reports.
- Experience and understanding of data protection and confidentiality issues
- Experience and knowledge of booking systems and processes.
Desirable
Language Skills
Desirable
Person Specification
Qualifications and Knowledge
Essential
- Good general education: verbal, written and numeracy skills
- NVQ3 or equivalent level of knowledge
Desirable
- Certificate in medical terminology or equivalent knowledge.
- Knowledge of PAS and booking system or equivalent.
- Knowledge of local policy and WAG policy in relation to waiting times
Experience
Essential
- Previous administrative experience
- Use of IT packages e.g word, excel.
- Analysis of statistics/reports.
- Experience and understanding of data protection and confidentiality issues
- Experience and knowledge of booking systems and processes.
Desirable
Language Skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
