Job summary
We are looking for an enthusiastic Appointments Officer and Radiology Office Manager to join the Radiology department based in Glangwili Hospital.
This is a permanent, 37.5 hours per week post.
The Radiology Department at Glangwili Hospital is a busy and varied department. Working with us, you will be supported and encouraged to reach your full potential within the team. The Department provides a range of diagnostic imaging services to the community.
Main duties of the job
As part of the clerical team, you are the first person that our service users encounter. Therefore, you must possess excellent communication and organisational skills and be able to prioritise your workload and meet deadlines.
The position involves a range of clerical duties, including meeting and greeting the service users at the reception area, booking appointments and any other clerical duties required to provide the best service possible for the service users and community.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh isdesirablefor this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 27.02.2026
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh isdesirablefor this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 27.02.2026
Person Specification
Qualifications and Knowledge
Essential
- RSA/OCR level 3 or equivalent demonstrable experience of typing
- Experience of working in an administrative / office environment.
- Knowledge of Medical / Healthcare Terminology
- Working knowledge of Radiology IT software systems
Desirable
- Knowledge of medical terminology
Experience
Essential
- Experience of hospital-based IT Systems, Experience of using Microsoft Office packages [Excel, Word, PowerPoint, Access, desktop publishing and e-mail]
- Experience of working in a busy complex environment
- Previous experience of handling verbally aggressive calls from members of the public
Desirable
- Hospital or other NHS experience.
- Experience of Radiology based IT Systems
Language Skills
Desirable
Person Specification
Qualifications and Knowledge
Essential
- RSA/OCR level 3 or equivalent demonstrable experience of typing
- Experience of working in an administrative / office environment.
- Knowledge of Medical / Healthcare Terminology
- Working knowledge of Radiology IT software systems
Desirable
- Knowledge of medical terminology
Experience
Essential
- Experience of hospital-based IT Systems, Experience of using Microsoft Office packages [Excel, Word, PowerPoint, Access, desktop publishing and e-mail]
- Experience of working in a busy complex environment
- Previous experience of handling verbally aggressive calls from members of the public
Desirable
- Hospital or other NHS experience.
- Experience of Radiology based IT Systems
Language Skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
