Job summary
Hywel Dda Information Services is looking to recruit an enthusiastic and diligent Information Officer to join our busy team. The role will support the provision of high-quality data to support intelligence-led decision making within the Health Board and the timely submission of mandatory national data submissions.
Excellent communication skills (all forms) are necessary as the post holder will be required to liaise with colleagues and services across the Health Board, in relation to data collated and reported.
This role is Health Board wide. Base location is negotiable and can be discussed at interview and includes Hybrid working.
Main duties of the job
The main duties of the role will include:
- Assisting in the provision of a comprehensive Information Service to the Health Board and external agencies.
- Supporting the collection, validation, processing and reporting of health and administrative data as defined by local/national guidelines.
- Working with a range of systems to ensure the delivery of routine information that supports performance monitoring, service improvement, and statutory reporting.
- Liaising with both internal and external parties to assess, resolve, and/or forward enquiries in relation to routine data queries.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 06.03.2026
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 06.03.2026
Person Specification
Qualifications & Knowledge
Essential
- Good level of general education to GCSE standard or equivalent (including English and Maths)
- Recognised qualification in computing or related discipline to NVQ 3 level/ECDL or equivalent level of experience
Experience
Essential
- Experience of working with information technology using Microsoft Office Packages (Excel, Word, PowerPoint)
- Experience working with databases or data input
- Ability to extract and analyse data
- Ability to follow procedures accurately.
- Knowledge of patient administrative systems and desktop applications
- Basic understanding of data protection and patient confidentiality
Desirable
- NHS or Healthcare sector experience
- User of the Welsh Patient Administration System (WPAS) or similar healthcare system
Language Skills
Desirable
Person Specification
Qualifications & Knowledge
Essential
- Good level of general education to GCSE standard or equivalent (including English and Maths)
- Recognised qualification in computing or related discipline to NVQ 3 level/ECDL or equivalent level of experience
Experience
Essential
- Experience of working with information technology using Microsoft Office Packages (Excel, Word, PowerPoint)
- Experience working with databases or data input
- Ability to extract and analyse data
- Ability to follow procedures accurately.
- Knowledge of patient administrative systems and desktop applications
- Basic understanding of data protection and patient confidentiality
Desirable
- NHS or Healthcare sector experience
- User of the Welsh Patient Administration System (WPAS) or similar healthcare system
Language Skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
