Job summary
We arelooking to appointcontracted Shift Supervisors for the Out-of-Hours Service across the three counties, which is based at WithybushGeneral Hospital.
The post holder will be responsible for the day-to-day operational supervision of the Out of Hours Service across Hywel Dda University Health Board, working in partnership with clinical and operational colleagues to ensure the safe, effective and high-quality delivery of services.
This role will also include an element of additional flexible working, to provide cover for annual leave and sickness. While supervising the non-clinical team, you will work closely with the clinical team to ensure service is provided across the Hywel Dda University Health Board.
Main duties of the job
You will oversee the smooth running of each Out of Hours shift by monitoring rotas and staffing levels, coordinating reception and driving staff, and acting as the first point of contact for operational issues.
You will respond to calls from patients, clinicians and stakeholders as required, monitor demand and patient flow, and ensure workloads are managed safely to avoid delays or breaches.
This role includes using clinical and vehicle tracking systems to support timely patient care, reporting system or premises issues, supporting escalation and emergency plans, and ensuring all shift activity is accurately recorded and completed.
The Out-of-Hours Serviceoperatesfrom18:15to08:00 during the week and 24/7 on weekends and Bank Holidays. The successful candidate willbe responsible forthecoordination of theServiceoutside of normal hours.This role will include workingweekday nights22:00 - 08:00 some weekdayeveningshifts 18:15to22:15and weekend daytime / eveningshifts.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 12/02/2026
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 12/02/2026
Person Specification
Qualifications and Knowledge
Essential
- Good Identifiable level of education A Level equivalent
Desirable
- Identifiable qualification in word-processing and database management
- Supervisory management qualification/training
- ECDL or similar
- Customer care skills/training
Experience
Essential
- Experience of operational management
- Experience of line management of staff
- Experience of computer systems and networks to include Windows
- Experience of word-processing and good keyboard skills.
Desirable
- Experience of BT Business Manager call-centre
- Experience of working as part of a multi-disciplinary team.
- Experience of managing a small team.
Other
Essential
- Flexible approach to the needs of the service.
- Ability to work unsocial hours
Desirable
Person Specification
Qualifications and Knowledge
Essential
- Good Identifiable level of education A Level equivalent
Desirable
- Identifiable qualification in word-processing and database management
- Supervisory management qualification/training
- ECDL or similar
- Customer care skills/training
Experience
Essential
- Experience of operational management
- Experience of line management of staff
- Experience of computer systems and networks to include Windows
- Experience of word-processing and good keyboard skills.
Desirable
- Experience of BT Business Manager call-centre
- Experience of working as part of a multi-disciplinary team.
- Experience of managing a small team.
Other
Essential
- Flexible approach to the needs of the service.
- Ability to work unsocial hours
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
