Job summary
This post is a Fixed Term/ Secondment for 12 months until 28/02/2027. If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.
We are looking to recruit a motivated individual to join our Difficult Asthma Team for a one-year project aimed at developing and enhancing our service. This role will make a real difference in patient care and support the delivery of a high-quality pathway for those with complex asthma needs.
As the post holder, you will act as the main point of contact for all administrative tasks related to the Difficult Asthma Biologic Pathway and you will work closely within a multi-disciplinary team, to ensure the management of the patient journey, from referral through to discharge.
You will maintain accurate data on Health Board systems, manage clinic schedules, and ensure compliance with policies for filing and correspondence.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
Your responsibilities will include preparing cases for Multi-Disciplinary Team meetings, booking appointments, and ensuring that outcomes are actioned promptly. In addition, you will provide essential administrative support to the Lead Respiratory Consultant for Asthma and the Asthma Interface Specialist Nurses, helping to maintain an efficient and patient-focused service. Help us to keep patient care running smoothly by managing outpatient journeys, coordinating with teams and other Health Boards, and ensuring patients receive timely treatment. You'll be answering queries, sharing updates, and making sure everything from paperwork to transport is in place.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 20/01/2026
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 20/01/2026
Person Specification
Qualifications and Knowledge
Essential
- Level 4 qualification or acquired equivalent experience in Administration or Customer Care
- GCSE or equivalent in English and Maths, grades A-C
- High standard of IT knowledge and evidence of working with systems, databases and spreadsheets
- Knowledge of WPAS
Desirable
- Knowledge of asthma biologic pathway
- Degree educated
- Expert knowledge of WPAS
Experieince
Essential
- Experience of working in an administrative post
- Experience of working in the NHS
- Experience of using full range of IT systems and patient data systems.
- Experience of using Microsoft Office, including Word, Excel and mail merge.
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working in a multi-disciplinary team.
- Experience of handling patient complaints.
- Experience of using digital dictation systems.
Other
Essential
- Ability to travel and work at alternative Health Board localities should the need arise
- Flexible approach to needs of the service
Desirable
Person Specification
Qualifications and Knowledge
Essential
- Level 4 qualification or acquired equivalent experience in Administration or Customer Care
- GCSE or equivalent in English and Maths, grades A-C
- High standard of IT knowledge and evidence of working with systems, databases and spreadsheets
- Knowledge of WPAS
Desirable
- Knowledge of asthma biologic pathway
- Degree educated
- Expert knowledge of WPAS
Experieince
Essential
- Experience of working in an administrative post
- Experience of working in the NHS
- Experience of using full range of IT systems and patient data systems.
- Experience of using Microsoft Office, including Word, Excel and mail merge.
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working in a multi-disciplinary team.
- Experience of handling patient complaints.
- Experience of using digital dictation systems.
Other
Essential
- Ability to travel and work at alternative Health Board localities should the need arise
- Flexible approach to needs of the service
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
