Job summary
We are looking for an enthusiastic and motivated individual to provide administration support with the Mental Health Act administration team.
The post holder will possess excellent communication skills, to sensitively handle communications, both by telephone and email and have excellent attention to detail, to enable them to accurately record data on a range of patient and office systems. The successful candidate will be expected to demonstrate initiative in planning and prioritising their workload, in a way that supports the team.
The role will involve undertaking a range of administrative processes, associated in relation to the Mental Health Act and therefore the post holder must be aware of the confidential nature of this role.
This is a demanding and interesting role and full training will be provided on relevant areas of the Mental Health Act.
Main duties of the job
As a Mental Health Act Administration Assistant you will:
Acquire knowledge of the Mental Health Act and its Code of Practice, as well as other associated legislations to the required level.
Use sound judgement to seek advice or alert senior managers, clinicians to issues relating to the Mental Health Act. This will include highlighting detention and treatment expiry dates.
Ensure all detained patients are provided with statutory rights to information both verbally and in writing by the delegated professionals, liaising as necessary, with those professionals, as well as advocates and patient solicitors to support this function.
Manage departmental diary including co-ordination and planning of Mental Health Review Tribunals and Hospital Managers hearings.
Work with colleagues and stakeholders in a collaborative way, to optimise the use of resources and improve documentation and the performance of standards relating to the Mental Health Act.
Work within established administrative procedures to ensure records are updated accurately.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Job description
Job responsibilities
You will be able to find a full job description and person specification within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences in our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals we welcome application from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 28/01/2026
Job description
Job responsibilities
You will be able to find a full job description and person specification within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences in our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals we welcome application from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 28/01/2026
Person Specification
Qualifications & Knowledge
Essential
- Educated to GCSE level or equivalent, including English at Grade C or above.
- NVQ Level 3 or equivalent.
- IT Qualification
Desirable
- ECDL or RSA/OCR 3 or equivalent
- Knowledge of NHS databases
- Knowledge of clinical terminology
- Rudimentary knowledge of legislative practices
Experience
Essential
- Experience in the use of Microsoft Office packages such as Word, Outlook, Excel and Teams in a working environment.
- Experience of data inputting and working with databases as well as ability to extract and analyse data
- Exercise own initiative when dealing with issues.
Desirable
- Experience of working in an office environment
- Experience of administration within the NHS, particularly of patient administration systems
- Experience of taking and transcribing minutes at meetings
Other
Essential
- Willingness to travel across Health Board locations in timely manner
- Flexible approach to the needs of the service.
Desirable
Person Specification
Qualifications & Knowledge
Essential
- Educated to GCSE level or equivalent, including English at Grade C or above.
- NVQ Level 3 or equivalent.
- IT Qualification
Desirable
- ECDL or RSA/OCR 3 or equivalent
- Knowledge of NHS databases
- Knowledge of clinical terminology
- Rudimentary knowledge of legislative practices
Experience
Essential
- Experience in the use of Microsoft Office packages such as Word, Outlook, Excel and Teams in a working environment.
- Experience of data inputting and working with databases as well as ability to extract and analyse data
- Exercise own initiative when dealing with issues.
Desirable
- Experience of working in an office environment
- Experience of administration within the NHS, particularly of patient administration systems
- Experience of taking and transcribing minutes at meetings
Other
Essential
- Willingness to travel across Health Board locations in timely manner
- Flexible approach to the needs of the service.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
