Job summary
This post is a Fixed Term/ Secondment until 30/06/2027.If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.
Working as part of the Medical Directorate, the role of Doctor Support Hub Manager will be responsible for leading and co-ordinating a centralised support service for medical professionals. The post holder will ensure that doctors receive timely, effective, and compassionate assistance to help them navigate sensitive and complex issues related to their professional development, wellbeing, and career progression. The role focuses on promoting resilience, enhancing job satisfaction, and empowering medical staff to thrive in their roles.
Offered on a temporary, 18-month, part-time basis, this role is part of a newly established Doctor Support Hub service. Its continuation will depend on the success and outcomes of ongoing service evaluation. The post holder will be expected to deliver workshops, actively raise awareness of the Doctor Support Hub, and play a key role in its ongoing development and refinement. To succeed, the post holder must be an excellent communicator, capable of working autonomously, and bring an innovative approach to service delivery and problem-solving.
Main duties of the job
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The post holder will work within the Medical Directorate's Doctor Support Hub, providing specialist one-to-one support for medical staff.
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Support includes bespoke guidance and advice on sensitive, contentious, and complex issues such as health and wellbeing difficulties, behavioural issues and investigations.
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The aim is to enable professional progression and development while promoting wellbeing and resilience.
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The role operates within professional guidelines and internal policies to:
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In addition to individual support, the post holder will:
- The role requires a highly experienced individual capable of navigating complex situations, identifying underlying issues, and delivering meaningful change for service users.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 25/11/2025.
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 25/11/2025.
Person Specification
Qualifications & Knowledge
Essential
- Degree or professional Qualification or equivalent, relevant training and experience
- Evidence of continuing professional development
- Post graduate level of knowledge or demonstrable experience in a relevant subject e.g. HR / Employee Relations / Employment Law / Coaching and Mentoring / Psychology or Psychological therapy
- Knowledge of HR policies and GMC professional standards
Desirable
- Recognised teaching qualification
- Coaching qualification
- Psychology or Psychological Therapy qualification
Experience
Essential
- Post qualification experience of using a range of coaching and mentoring skills to assess individual needs and establish the individual's will and perceived obstacles on areas including wellbeing, change management and maximising performance.
- Evidence of workshop design, development and delivery to a broad range of stakeholders in various sized groups via inductions, workshops and conferences
- Experience of working with sensitive and confidential information and resolving conflicting views and demands in line with policies
- Experience in using a variety of IT packages (e.g., MS Office)
Desirable
- Experience of creating and managing specific working groups with colleagues and stakeholders to achieve PSU objectives on sensitive, complex and contentious issues.
- Experience of managing referrals to specialist support services resources, using discretion to establish the best support whilst remaining within departmental budgetary parameters
- Previous experience of working within undergraduate/postgraduate healthcare education or another professional group.
- Working knowledge of legislation including Equality Act 2010 (EA), General Data Protection Regulation 2018 (GDPR), Freedom of Information Act (FOI) 2000, Occupational Health Law and reasonable adjustments within learning and teaching environments
- Understanding of the medical profession
- Proven experience of service user contact, record keeping and maintaining accurate and contemporaneous information
- Experience of marketing of services and raising awareness of a positive support culture e.g., through delivering training at inductions, workshops, outreach, conferences and other activities
Other
Essential
- Ability to work flexibly to meet the needs of the service.
Desirable
- Ability to travel across Health Board sites in a timely manner
- Welsh Speaker (Level 1)
Person Specification
Qualifications & Knowledge
Essential
- Degree or professional Qualification or equivalent, relevant training and experience
- Evidence of continuing professional development
- Post graduate level of knowledge or demonstrable experience in a relevant subject e.g. HR / Employee Relations / Employment Law / Coaching and Mentoring / Psychology or Psychological therapy
- Knowledge of HR policies and GMC professional standards
Desirable
- Recognised teaching qualification
- Coaching qualification
- Psychology or Psychological Therapy qualification
Experience
Essential
- Post qualification experience of using a range of coaching and mentoring skills to assess individual needs and establish the individual's will and perceived obstacles on areas including wellbeing, change management and maximising performance.
- Evidence of workshop design, development and delivery to a broad range of stakeholders in various sized groups via inductions, workshops and conferences
- Experience of working with sensitive and confidential information and resolving conflicting views and demands in line with policies
- Experience in using a variety of IT packages (e.g., MS Office)
Desirable
- Experience of creating and managing specific working groups with colleagues and stakeholders to achieve PSU objectives on sensitive, complex and contentious issues.
- Experience of managing referrals to specialist support services resources, using discretion to establish the best support whilst remaining within departmental budgetary parameters
- Previous experience of working within undergraduate/postgraduate healthcare education or another professional group.
- Working knowledge of legislation including Equality Act 2010 (EA), General Data Protection Regulation 2018 (GDPR), Freedom of Information Act (FOI) 2000, Occupational Health Law and reasonable adjustments within learning and teaching environments
- Understanding of the medical profession
- Proven experience of service user contact, record keeping and maintaining accurate and contemporaneous information
- Experience of marketing of services and raising awareness of a positive support culture e.g., through delivering training at inductions, workshops, outreach, conferences and other activities
Other
Essential
- Ability to work flexibly to meet the needs of the service.
Desirable
- Ability to travel across Health Board sites in a timely manner
- Welsh Speaker (Level 1)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
