Job summary
This is an exciting opportunity within the cardio-respiratory diagnostic team at Glangwili Hospital for an administrator with excellent organisational and interpersonal skills. We are seeking an administrator to take the lead in supporting cardiac rhythm management services by co-ordinating pacing implant and follow up and the provision of cardioversion.
The postholder will hold the health board waiting list for pacing implant and assist the clinical team from referral of patient to post implant care. They will also co-ordinate cardio-version waiting lists and bookings for Carmarthenshire and Pembrokeshire regions.
We are seeking a highly motivated individual to join our friendly and dynamic team, providing high standards of care and support to patients in Hywel Dda University Health Board.
Main duties of the job
Work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, co-ordinate diaries and schedules within the service to maximise service capacity and booking capacity across multiple health board sites and multiple diagnostic investigations and treatments.
Ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact for all administrative duties relating to patients' pathway of care, providing secretarial and administrative support to the clinical staff within the service, including scheduling, typing and recording meeting minutes.
Provide training and support to new and junior staff in the areas where they are expert.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Job description
Job responsibilities
You will register referrals and book appointments for a variety of diagnostic tests, cardiac procedures and follow up care. You will help organise the theatre schedules and prepare documents for multi-disciplinary meetings. You will help the service to manage the in-patient pacing implant demand, reporting the daily health board status of demand and capacity to the management team.
You will find a full job description and personal specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who can communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 18/11/2025.
Job description
Job responsibilities
You will register referrals and book appointments for a variety of diagnostic tests, cardiac procedures and follow up care. You will help organise the theatre schedules and prepare documents for multi-disciplinary meetings. You will help the service to manage the in-patient pacing implant demand, reporting the daily health board status of demand and capacity to the management team.
You will find a full job description and personal specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who can communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 18/11/2025.
Person Specification
Qualifications and Knowledge
Essential
- Level 4 qualification in a relevant subject such as Administration/ Customer Care or equivalent experience
- Level 3, or equivalent level of competency in Word processing and audio transcription.
- High standard of IT knowledge and evidence of working with systems, databases and spreadsheets
- Experience of working in an administrative post.
- Knowledge of WPAS.
Desirable
- Knowledge and experience of working with HB information systems
Experience
Essential
- Experience of using full range of IT systems and patient data systems.
- Experience of using Microsoft Office, including Word and Excel.
- Experience of scheduling outpatient appointments and/or admissions.
- Experience of working in a multi-disciplinary team.
- Experience of handling patient Complaints.
Desirable
- Experience of working in the NHS - Primary and Acute Service.
- Experience of using digital dictation systems.
Language Skills
Desirable
Other
Essential
- Ability to travel between sites in a timely manner.
- Flexible approach to needs of the service.
Person Specification
Qualifications and Knowledge
Essential
- Level 4 qualification in a relevant subject such as Administration/ Customer Care or equivalent experience
- Level 3, or equivalent level of competency in Word processing and audio transcription.
- High standard of IT knowledge and evidence of working with systems, databases and spreadsheets
- Experience of working in an administrative post.
- Knowledge of WPAS.
Desirable
- Knowledge and experience of working with HB information systems
Experience
Essential
- Experience of using full range of IT systems and patient data systems.
- Experience of using Microsoft Office, including Word and Excel.
- Experience of scheduling outpatient appointments and/or admissions.
- Experience of working in a multi-disciplinary team.
- Experience of handling patient Complaints.
Desirable
- Experience of working in the NHS - Primary and Acute Service.
- Experience of using digital dictation systems.
Language Skills
Desirable
Other
Essential
- Ability to travel between sites in a timely manner.
- Flexible approach to needs of the service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
