Job summary
This post is a Fixed Term/ Secondment until 31/03/2026 to cover secondment. If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.
An exciting opportunity has arisen for a highly motivated and enthusiastic individual to join the Quality Improvement and Service Transformation Team (QIST) within Hywel Dda University Health Board. The post holder will work within a supportive, well-established team and will lead on key improvement projects that will support patients, staff and services across the health board.
The successful applicant will have experience in leading improvement and change projects and must be able to engage, influence and inspire people to embed quality improvement into their daily work. The role requires excellent communication, interpersonal and organisational skills, and the ability to work well as part of team. The post holder will be expected to promote and contribute to the wider Quality Improvement agenda within the health board to enable the delivery of agreed service and strategic objectives.
The Quality Improvement and Service Transformation Team actively encourage and support continuous professional development and training will be offered as part of the role.
Main duties of the job
The post holder is responsible for the development and delivery of Quality Improvement and Service Transformation projects with the aim of promoting and enhancing high quality care, embedding a culture of continuous improvement, improved performance and financial stability, and across the organisation.
The over-riding purpose of the role is to support the provision of the highest quality patient care through personal actions and continuous improvement.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers. Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 22/09/2025.
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 22/09/2025.
Person Specification
Qualifications and Knowledge
Essential
- Related MSc degree or equivalent specialist experience
- Evidence of continuing professional development to Master's Level
- Silver IQT/CIP or equivalent improvement methodology qualification
- Knowledge of current NHS performance and service improvement initiatives and targets
- Knowledge of data analysis
- Understanding of model for improvement, process redesign and change management
- Working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel, Powerpoint
Desirable
- Professional registration
- Knowledge of project management methodologies
- Practical/ working knowledge of advanced improvement projects such as Continuous improvement practitioner
- Advanced data analysis
- Training qualification
Experience
Essential
- Experience of working in a multidisciplinary team.
- Previous management experience
- Experience of managing change
- Experience of successfully leading an effective team
- Experience of teaching / training / coaching / facilitation
- Experience of ensuring active patient/ customer participation in improvement initiatives
Desirable
- Previous experience of working in a project environment
- Experience in leading and managing improvement initiatives/ projects and delivering identified benefits
Language Skills
Desirable
- Welsh speaker ( Level 1 )
Person Specification
Qualifications and Knowledge
Essential
- Related MSc degree or equivalent specialist experience
- Evidence of continuing professional development to Master's Level
- Silver IQT/CIP or equivalent improvement methodology qualification
- Knowledge of current NHS performance and service improvement initiatives and targets
- Knowledge of data analysis
- Understanding of model for improvement, process redesign and change management
- Working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel, Powerpoint
Desirable
- Professional registration
- Knowledge of project management methodologies
- Practical/ working knowledge of advanced improvement projects such as Continuous improvement practitioner
- Advanced data analysis
- Training qualification
Experience
Essential
- Experience of working in a multidisciplinary team.
- Previous management experience
- Experience of managing change
- Experience of successfully leading an effective team
- Experience of teaching / training / coaching / facilitation
- Experience of ensuring active patient/ customer participation in improvement initiatives
Desirable
- Previous experience of working in a project environment
- Experience in leading and managing improvement initiatives/ projects and delivering identified benefits
Language Skills
Desirable
- Welsh speaker ( Level 1 )
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
