Hywel Dda University Health Board

Digital Communications Support Officer

The closing date is 18 August 2025

Job summary

This is a fixed term / secondment until 31/09/2026. If you wish to be offered on a secondment basis, you will need to have gained your line managers approval for the secondment prior to going to interview.

We have an exciting opportunity for someone, with a desire to develop their knowledge and skills in digital communications, to join an enthusiastic, creative, in-house communications team, specifically within the digital communications function.

Main duties of the job

We are looking for a team player with a 'can do' attitude who can hit the ground running to support the team at an exciting time. The role will particularly support delivery of digital communication projects, such as intranet (SharePoint), internet (MURA), creating digital assets such as social media graphics or screensavers, and basic video editing/subtitling.

If you think you have creativity to offer, as well as being able to work under tight timescales in a busy communications team - this could be a great opportunity for you.

Don't worry, training will be given for our systems and channels for the successful candidate.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

  • Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
  • Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
  • Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
  • 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
  • Numerous mental health and learning disabilities services

Details

Date posted

06 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,898 to £30,615 a year per annum (pro rata if part time)

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time, Home or remote working

Reference number

100-AC225-0825

Job locations

To be confirmed

To be confirmed

SA31 3BB


Job description

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on: 01/09/2025

Job description

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on: 01/09/2025

Person Specification

Qualifications and knowledge

Essential

  • Educated to Diploma level or equivalent knowledge and experience in a digital or communications field
  • Knowledge of tools and techniques of digital platforms
  • Knowledge and experience of using web development systems and social media platforms
  • Knowledge of Microsoft Office 365

Desirable

  • Qualification in public relations, digital, communication or marketing
  • Knowledge of W3C accessibility standards

Experience

Essential

  • Substantial experience of working in an communications environment
  • Experience of web development, particularly SharePoint or content management systems
  • Experience of producing communication content and campaigns across internal, external and digital channels

Desirable

  • NHS/public sector communications and marketing experience

Aptitude and abilities

Essential

  • Good verbal and written communication skills
  • Basic graphic design, photography, filming and editing skills
  • Ability to work to deliver to strict deadlines with competing demands
  • Demonstrates enthusiasm and is proactive with an ability to show initiative and generate ideas.
  • Be able to demonstrate tact and diplomacy when working with others.

Desirable

  • Understanding of writing for a digitally accessible audience
  • Ability to produce communication content and campaigns across internal, external and digital channels
  • Ability to interpret data/web statistics and produce understandable reports
  • Understanding of current issues affecting the NHS
Person Specification

Qualifications and knowledge

Essential

  • Educated to Diploma level or equivalent knowledge and experience in a digital or communications field
  • Knowledge of tools and techniques of digital platforms
  • Knowledge and experience of using web development systems and social media platforms
  • Knowledge of Microsoft Office 365

Desirable

  • Qualification in public relations, digital, communication or marketing
  • Knowledge of W3C accessibility standards

Experience

Essential

  • Substantial experience of working in an communications environment
  • Experience of web development, particularly SharePoint or content management systems
  • Experience of producing communication content and campaigns across internal, external and digital channels

Desirable

  • NHS/public sector communications and marketing experience

Aptitude and abilities

Essential

  • Good verbal and written communication skills
  • Basic graphic design, photography, filming and editing skills
  • Ability to work to deliver to strict deadlines with competing demands
  • Demonstrates enthusiasm and is proactive with an ability to show initiative and generate ideas.
  • Be able to demonstrate tact and diplomacy when working with others.

Desirable

  • Understanding of writing for a digitally accessible audience
  • Ability to produce communication content and campaigns across internal, external and digital channels
  • Ability to interpret data/web statistics and produce understandable reports
  • Understanding of current issues affecting the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Hywel Dda University Health Board

Address

To be confirmed

To be confirmed

SA31 3BB


Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)


Employer details

Employer name

Hywel Dda University Health Board

Address

To be confirmed

To be confirmed

SA31 3BB


Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Senior e-Communications Officer

Trish Rees

tricia.rees@wales.nhs.uk

Details

Date posted

06 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,898 to £30,615 a year per annum (pro rata if part time)

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time, Home or remote working

Reference number

100-AC225-0825

Job locations

To be confirmed

To be confirmed

SA31 3BB


Supporting documents

Privacy notice

Hywel Dda University Health Board's privacy notice (opens in a new tab)