Job summary
This is a fixed term post/secondment until 31/03/2027. If you are a Hywel Dda University Heath Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.
As part of our on-going commitment to the delivery of high quality, reliable services for our patients, an exciting opportunity has arisen in the Primary Care Dental Team within Hywel Dda University Health Board.
Main duties of the job
The post holder will facilitate patient flow through routine and urgent dental care pathways via the Dental Access Portal. The post holder will be supporting patients with queries regarding the Portal and liaising with NHS dental practices and the wider Dental Services Team to ensure that patients are allocated in a timely and efficient manner.
The successful candidate will be expected to demonstrate excellent organisation skills and be flexible/adaptable in their approach to work. They must be able to work on their own initiative, use tact and diplomacy where appropriate and possess excellent communication skills.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); 38 general dental practices and 4 four orthodontic providers; 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers and
- Numerous mental health and learning disabilities services
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 05/08/2025.
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 05/08/2025.
Person Specification
Qualifications and Knowledge
Essential
- GCSE Maths and English and Level 3 vocational qualification or equivalent experience
- Knowledge of Medical / Healthcare Terminology
- Knowledge of Patient Pathway
Desirable
- Undergraduate degree or equivalent experience
- Knowledge of NHS national policies and strategies
- Knowledge of patient pathways within Dental Services
Experience
Essential
- Experience of a full range of duties working in an administrative / office environment
- Experience of working within a multi-disciplinary team
- Experience in use of Microsoft Office (outlook, excel, word, teams)
- Experience in dealing with the public
Desirable
- Experience of working in NHS
- Experience of working in a pathway administration role
Other
Desirable
Person Specification
Qualifications and Knowledge
Essential
- GCSE Maths and English and Level 3 vocational qualification or equivalent experience
- Knowledge of Medical / Healthcare Terminology
- Knowledge of Patient Pathway
Desirable
- Undergraduate degree or equivalent experience
- Knowledge of NHS national policies and strategies
- Knowledge of patient pathways within Dental Services
Experience
Essential
- Experience of a full range of duties working in an administrative / office environment
- Experience of working within a multi-disciplinary team
- Experience in use of Microsoft Office (outlook, excel, word, teams)
- Experience in dealing with the public
Desirable
- Experience of working in NHS
- Experience of working in a pathway administration role
Other
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
