Hywel Dda University Health Board

Patient Pathway Co-Ordinator

The closing date is 27 July 2025

Job summary

Ensure robust governance over the patient pathway for Community Dental Service, by maintaining oversight and management of both clinical capacity and demand, as well as the operational patient waiting list.

Collaborating closely with the Management Team, clinicians and information teams, maximise utilisation of clinical resources available and aim to provide a patient-focused, professional, consistent and responsive service.

Main duties of the job

In this role, you will be responsible to ensure our patient waiting lists are accurately maintained and up to date. You'll play a key part in co-ordinating the next steps in a patient's journey, making sure they receive the right clinical and administrative information at the right time -- whether it's about their appointments or upcoming procedures.

You'll also work closely with our operational management team to help improve patient experience and achieve key performance targets, such as reducing missed appointments (DNAs).

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

  • Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
  • Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
  • Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
  • 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
  • Numerous mental health and learning disabilities services

Details

Date posted

09 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,433 to £26,060 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

100-AC191-0725

Job locations

Hafan Derwen, St David's Park

Jobswell Road

Carmarthen

SA31 3BB


Job description

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 08/08/2025.

Job description

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 08/08/2025.

Person Specification

Qualifications and Knowledge

Essential

  • GCSE Maths & English and Level 3 vocational qualification or equivalent experience
  • Knowledge of Medical / Healthcare Terminology
  • Knowledge of Patient Pathway

Desirable

  • Undergraduate degree or equivalent experience
  • Knowledge of NHS National policies and strategies
  • Knowledge of patient pathway within Dental Services

Experience

Essential

  • Experience of a full range of duties working in an administrative / office environment
  • Experience of working within a multi-disciplinary team
  • Experience in use of Microsoft Office (outlook, excel, word, teams)
  • Experience in dealing with the public

Desirable

  • Experience of working in NHS
  • Experience of working in a pathway administration role

Other

Desirable

  • Welsh Speaker (level 1)
Person Specification

Qualifications and Knowledge

Essential

  • GCSE Maths & English and Level 3 vocational qualification or equivalent experience
  • Knowledge of Medical / Healthcare Terminology
  • Knowledge of Patient Pathway

Desirable

  • Undergraduate degree or equivalent experience
  • Knowledge of NHS National policies and strategies
  • Knowledge of patient pathway within Dental Services

Experience

Essential

  • Experience of a full range of duties working in an administrative / office environment
  • Experience of working within a multi-disciplinary team
  • Experience in use of Microsoft Office (outlook, excel, word, teams)
  • Experience in dealing with the public

Desirable

  • Experience of working in NHS
  • Experience of working in a pathway administration role

Other

Desirable

  • Welsh Speaker (level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Hywel Dda University Health Board

Address

Hafan Derwen, St David's Park

Jobswell Road

Carmarthen

SA31 3BB


Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)


Employer details

Employer name

Hywel Dda University Health Board

Address

Hafan Derwen, St David's Park

Jobswell Road

Carmarthen

SA31 3BB


Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Service Improvement and Operational Lead

Carol Seabourne

carol.seabourne2@wales.nhs.uk

Details

Date posted

09 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,433 to £26,060 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

100-AC191-0725

Job locations

Hafan Derwen, St David's Park

Jobswell Road

Carmarthen

SA31 3BB


Supporting documents

Privacy notice

Hywel Dda University Health Board's privacy notice (opens in a new tab)