Job summary
An opportunity for a Patient Safety Officer post has arisen in the our busy Quality Assurance and Safety Team. We are looking for an enthusiastic, and self-motivated individual. The successful candidate will strive to ensure that our patients receive the best possible service from the Health Board.
Ideally, candidates will have previous experience in a similar role, be able to demonstrate experience of systematically gathering information and communicating findings through reports and presentations, excellent computer skills and ability to work independently and as part of a team.
Experience of working with healthcare and knowledge of a concerns management system such as DatixCloudIQ would be an advantage but not essential as full training will be provided.
Main duties of the job
Working as part of the Quality Assurance and Safety Team, be a Lead Investigations Officer, managing your own caseload of investigations into serious concerns.
This includes:- liaising with frontline staff to receive, manage and respond to serious concerns in line with Health Board policy and procedures, NHS Putting Things Right Guidance and recognised best practice;
- working closely with staff and managers to undertake investigations in a timely and efficient way in order to achieve the best possible outcome for complainants, patients and the clinical service concerned;
-writing of investigation reports;
-liaising with patients and/or next of kin; and maintaining accurate, up to date investigative records of concerns, using the Health Board's concerns management system (DATIX)
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
Numerous mental health and learning disabilities services
Job description
Job responsibilities
Hywel Dda University Health Board is committed to ensuring that, as far as is reasonably practicable, the way we provide services to the public and the way we treat our staff, patients and others reflects their individual needs and that individuals or groups will not face discrimination, harassment or victimisation, or be treated less favourably on the basis of sex, pregnancy and maternity, gender reassignment, disability, race, age, sexual orientation, religion and belief, family circumstances including marriage and civil partnership. To this end, the UHB has an Equality and Diversity Policy and Equality Impact Assessment Policy and Procedure and it is for each employee to contribute to enacting these policies.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 04.08.2025
Job description
Job responsibilities
Hywel Dda University Health Board is committed to ensuring that, as far as is reasonably practicable, the way we provide services to the public and the way we treat our staff, patients and others reflects their individual needs and that individuals or groups will not face discrimination, harassment or victimisation, or be treated less favourably on the basis of sex, pregnancy and maternity, gender reassignment, disability, race, age, sexual orientation, religion and belief, family circumstances including marriage and civil partnership. To this end, the UHB has an Equality and Diversity Policy and Equality Impact Assessment Policy and Procedure and it is for each employee to contribute to enacting these policies.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 04.08.2025
Person Specification
Qualifications and Knowledge
Essential
- Educated to diploma/degree level or equivalent experience.
- Evidence of continuing professional development
- Knowledge of the NHS Putting Things Right Guidance, Health Board Concerns Management Procedures, Risk Management procedures
- Good knowledge of medical terminology and concepts
- Knowledge of change management principles
Desirable
- Healthcare qualification/registration ECDL qualification or equivalent.
- Training qualification
- Knowledge of Root Cause Analysis Tools and Proportionate Investigations for investigation of concerns
- Knowledge of the patient information system
- Knowledge of the concerns management system (DATIX)
- Knowledge of the Duty of Quality and Duty of Candour.
Experience
Essential
- Experience of analysing problems and providing solutions
- Experience of using a database and making judgements about the data entered
- Experience of report writing and presentation of findings
- Experience of involvement in developing a service or process
- Experience of working with senior clinicians/service providers and challenging them where appropriate
Desirable
- Experience of undertaking investigations and/or researching/providing information/advice to patients and/or the public in a healthcare environment
- Experience of dealing with distressed service users
- Experience of analytical skills
- Experience of the AMAT system.
Language Skills
Desirable
Other
Essential
- Able to travel and work across the Health Board in a timely manner
Person Specification
Qualifications and Knowledge
Essential
- Educated to diploma/degree level or equivalent experience.
- Evidence of continuing professional development
- Knowledge of the NHS Putting Things Right Guidance, Health Board Concerns Management Procedures, Risk Management procedures
- Good knowledge of medical terminology and concepts
- Knowledge of change management principles
Desirable
- Healthcare qualification/registration ECDL qualification or equivalent.
- Training qualification
- Knowledge of Root Cause Analysis Tools and Proportionate Investigations for investigation of concerns
- Knowledge of the patient information system
- Knowledge of the concerns management system (DATIX)
- Knowledge of the Duty of Quality and Duty of Candour.
Experience
Essential
- Experience of analysing problems and providing solutions
- Experience of using a database and making judgements about the data entered
- Experience of report writing and presentation of findings
- Experience of involvement in developing a service or process
- Experience of working with senior clinicians/service providers and challenging them where appropriate
Desirable
- Experience of undertaking investigations and/or researching/providing information/advice to patients and/or the public in a healthcare environment
- Experience of dealing with distressed service users
- Experience of analytical skills
- Experience of the AMAT system.
Language Skills
Desirable
Other
Essential
- Able to travel and work across the Health Board in a timely manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
