Job summary
We are looking for an empathetic, caring, enthusiastic and motivated individual You need to be able to organise yourself and others, to co-ordinate a wide range of tasks within tight timescales, to work under pressure and show initiative. You will play an important role in the effective organisation and coordination of the Bereavement Service's
Bereavement Services are the team who work alongside the Medical Examiners team to arrange for the Medical Cause of Death Certificates for our deceased patients to be completed. Bereavement Services speak to and liaise with bereaved relatives and co-ordinate with the Medical Examiners team, the mortuary team, the Coroner's Office, funeral directors and Registrars. As a member of the team you must be computer literate, used to working on the telephone, able to listen and support the bereaved, as well as your colleagues.
If you are a hardworking, empathetic, organised and confident individual, with strong administration/IT skills we would love to hear from you.
"It is our one chance to embed the safest possible memories at the worst time in someone's life"
Main duties of the job
The successful applicants will be kind and compassionate by nature, while also being professional and dedicated to delivering a proactive and efficient service to bereaved families at a distressing time. You will be someone who is methodical, calm under pressure, possess excellent IT skills, able to cope with change in demands and most importantly a team player. You will also be able to manage a caseload without direct supervision and work independently. You will be detail-focused and keen to develop your skills through the role and to actively support development of the services.
Excellent communications skills; in-person, on the telephone, virtually and in writing are essential, as you will be communicating with anxious and distressed bereaved people, as well as various other professional agencies such as the medical examiners, His Majesty's Coroner, funeral directors and registrars of deaths. You will work closely with the wards and with clinicians to coordinate timely arrangements for bereaved people.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 04.08.25
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 04.08.25
Person Specification
Qualifications and Knowledge
Essential
- Level III or equivalent experience
- Experience of a full range of duties working in an administrative/ clinical environment.
- Knowledge of medical/healthcare terminology
Language Skills
Desirable
Experience
Essential
- Experience of working in a busy complex environment
- Working as part of a team and can work autonomously
- Familiar and competent with Microsoft IT packages (including Word, Excel, Powerpoint and Email)
Desirable
- Experience working in a Bereavement service or relevant third sector
- Experience of working in the NHS
Other
Essential
- Flexible approach to the needs of the service
Aptitudes and Abilities
Essential
- Ability to deal with distressed individuals on a daily basis
- Demonstrate good organisational skills.
- Good communication skills
- Understanding of Confidentiality
- Compassionate and sensitive to the needs of others
Person Specification
Qualifications and Knowledge
Essential
- Level III or equivalent experience
- Experience of a full range of duties working in an administrative/ clinical environment.
- Knowledge of medical/healthcare terminology
Language Skills
Desirable
Experience
Essential
- Experience of working in a busy complex environment
- Working as part of a team and can work autonomously
- Familiar and competent with Microsoft IT packages (including Word, Excel, Powerpoint and Email)
Desirable
- Experience working in a Bereavement service or relevant third sector
- Experience of working in the NHS
Other
Essential
- Flexible approach to the needs of the service
Aptitudes and Abilities
Essential
- Ability to deal with distressed individuals on a daily basis
- Demonstrate good organisational skills.
- Good communication skills
- Understanding of Confidentiality
- Compassionate and sensitive to the needs of others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
