Job summary
An exciting opportunity has arisen in the Long-Term Care team within Primary Care Directorate Hywel Dda University Health Board for a Business Support Manager.
The successful candidate will provide robust administrative duties as well as, project and business support . This will include reviewing, improvement of documentation processes, implementation of ideas for change, and ensuring business continuity of the Service. As well as being responsible for leading and managing the Business Support Function of the Long-Term Care Team; including line management, supervision, and training & development of the business support team.
Candidates must have experience of working in busy office environments, including communication on highly sensitive matters, and the use and development of spreadsheets and databases. Candidates must be self-motivating, able to work as effective team member and be able to manage their own workloads to meet changing priorities.
To be successful in this role you will need to have strong organisational and communication skills, with experience in management ideally within the NHS and with knowledge of Continuing Health Care.
If you are a dynamic individual who enjoys a challenge and would like to join a team who are passionate about providing high quality care to their patients and be part of a team who embraces Hywel Dda University Health Board vison for the future, then we want to hear from you.
Main duties of the job
Responsible for leading and managing the Business Support Function of the Long-Term Care Team; including the line management, supervision, and training & development of sub-team members.
Manage the Long-Term Care Team's generic email account and respond to / reroute email requests received.
Responsible for providing effective administrative, secretarial, project and business support to the Long-Term Care Team.
Responsible for all levels of enquiries regarding Continuing Healthcare and NHS Funded Nursing Care, as the first point of contact in West Wales. The nature of this work could be complex, sensitive, and intense.
Provide a comprehensive and effective administrative, secretarial, project and business support service to the Health Board's Continuing Healthcare and NHS Funded Nursing Care processes, i.e., typing letters, taking messages, updating electronic diaries, arranging meetings, providing advice regarding various Microsoft Office packages, documentation layout and resolving IT issues.
Support the Senior Management Team (and wider Long-Term Care Team) in the review, interpretation and implementation of prescribed policies and procedures, and the development and implementation of new policies and procedures specific to the Long-Term Care Team.
About us
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.
Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.
Two integrated care centres (Aberaeron and Cardigan, Ceredigion).
Community facilities, including:
48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
Interviews will be held on 10/02/2025
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
Interviews will be held on 10/02/2025
Person Specification
Qulaifications & Knowledge
Essential
- Educated to degree level in a relevant subject, e.g., Business Management, Human Resource Management, Operations Management etc., or equivalent level of relevant knowledge or experience, e.g.
- Understands the key business functions of large organisations
- Understands how communication styles can affect people differently, and how to adapt to achieve the best outcomes
- Knows how to manage small-scale, discreet projects
Desirable
- Is educated to advanced level or equivalent
- Has knowledge of Continuing Healthcare and NHS Funded Nursing Care
- Has attained a Quality / Service Improvement qualification
Experience
Essential
- Has experience in undertaking a full range of administrative duties an office environment
- Has experience in working in a busy environment, undertaking varied duties of a complex, sensitive, and intense nature
- Has experience in handling challenging phone calls, emails, and other forms of communication from members of the public
- Has experience in using Microsoft Office packages (Excel, Word, PowerPoint, and e-mail)
- Has experience in developing spreadsheets and databases
- Has experience in preparing performance reports
Desirable
- Has experience in working within the NHS
- Has experience in team leadership and / or management
- Has experience in developing, maintaining, and using Microsoft SharePoint sites
- Has experience of analysing data, identifying areas of concern, and suggesting remedial actions
Language Skills
Desirable
- Welsh Speaker ( Level 1 )
Person Specification
Qulaifications & Knowledge
Essential
- Educated to degree level in a relevant subject, e.g., Business Management, Human Resource Management, Operations Management etc., or equivalent level of relevant knowledge or experience, e.g.
- Understands the key business functions of large organisations
- Understands how communication styles can affect people differently, and how to adapt to achieve the best outcomes
- Knows how to manage small-scale, discreet projects
Desirable
- Is educated to advanced level or equivalent
- Has knowledge of Continuing Healthcare and NHS Funded Nursing Care
- Has attained a Quality / Service Improvement qualification
Experience
Essential
- Has experience in undertaking a full range of administrative duties an office environment
- Has experience in working in a busy environment, undertaking varied duties of a complex, sensitive, and intense nature
- Has experience in handling challenging phone calls, emails, and other forms of communication from members of the public
- Has experience in using Microsoft Office packages (Excel, Word, PowerPoint, and e-mail)
- Has experience in developing spreadsheets and databases
- Has experience in preparing performance reports
Desirable
- Has experience in working within the NHS
- Has experience in team leadership and / or management
- Has experience in developing, maintaining, and using Microsoft SharePoint sites
- Has experience of analysing data, identifying areas of concern, and suggesting remedial actions
Language Skills
Desirable
- Welsh Speaker ( Level 1 )
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
