Job summary
An exciting opportunity has arisen for an enthusiastic and approachable E-Rostering Administrator to join the Health Board's busy and dynamic E-Rostering Team.
The E-Rostering team are responsible for the implementation and maintenance of the Health Board's electronic rostering system.
The post holder will play a role in supporting the E-rostering team by reporting/trouble-shooting and being the first point of contact for staff and managers. This will be achieved by dealing with a busy central mailbox.
The E-Rostering Administrator role will include providing day-to-day administrative support to an established team and requires someone who has strong IT skills and knowledge of Microsoft Office packages, together with effective interpersonal and communication skills (written and verbal), a can-do attitude and the confidence to support staff and managers to resolve their queries. The role is fast-paced and varied and requires a passion for problem-solving plus the ability to prioritise own workload.
Previous experience working with E-rostering systems is desirable but not essential.
Main duties of the job
- To maintain an electronic rostering system.
- To answer queries and manage the generic inbox and emails.
- Provide a help desk service to E-rostering users.
- To facilitate, train, coach and support users in the implementation of E-Rostering.
- To deliver specialist training on E-Rostering.
- To assist in the implementation and development of E-Rostering to ensure that it meets the needs of the organisation across all clinical wards and departments within the Health Board.
- Working on own initiative assist the E-Rostering Advisors in building the required rosters.
- To maintain accurate data entry and update existing data in the E-Roster System and ensure it is processed in accordance with policies & Procedures.
- To provide a helpdesk service to E-Rostering users investigating queries and providing assistance and advice.
- To develop and maintain effective working relationships with internal and external contacts including team colleagues, Workforce, IT, Payroll, managers, establishing an effective communication strategy for all stakeholders to ensure there is engagement of staff at all levels.
About us
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
47 general practices (6 of which are managed practices), 45 dental practices (including 4 orthodontic), 96 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services;
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 13/11/2024
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 13/11/2024
Person Specification
Qualifications and Knowledge
Essential
- Knowledge of computer systems, Diploma level qualification or equivalent experience e.g
- Experience with an E-Roster system
- Prioritising workload Emails and Phone Calls
- Report Writing
- Database knowledge
Experience
Essential
- Experience of working within busy office environment.
- Experience of databases
- Experience of extraction of data in a format appropriate to end users.
- To prioritise a variety of tasks accordingly to meet differing deadlines.
- Have manipulated databases to retrieve information.
- Previous delivery of training
Desirable
- Experience of using workforce systems.
- Experience of working in an NHS environment.
- Experience of working in an HR or ICT environment.
- Experience at intermediate Excel functions such as lookups, pivot tables.
Language Skills
Desirable
- Welsh Speaker ( Level 1 )
Other
Essential
- Ability to travel between sites in a timely manner
- Flexible approach to needs of the service
Person Specification
Qualifications and Knowledge
Essential
- Knowledge of computer systems, Diploma level qualification or equivalent experience e.g
- Experience with an E-Roster system
- Prioritising workload Emails and Phone Calls
- Report Writing
- Database knowledge
Experience
Essential
- Experience of working within busy office environment.
- Experience of databases
- Experience of extraction of data in a format appropriate to end users.
- To prioritise a variety of tasks accordingly to meet differing deadlines.
- Have manipulated databases to retrieve information.
- Previous delivery of training
Desirable
- Experience of using workforce systems.
- Experience of working in an NHS environment.
- Experience of working in an HR or ICT environment.
- Experience at intermediate Excel functions such as lookups, pivot tables.
Language Skills
Desirable
- Welsh Speaker ( Level 1 )
Other
Essential
- Ability to travel between sites in a timely manner
- Flexible approach to needs of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
