Administration & Clerical Officer

Job summary

To provide comprehensive administrative and secretarial support to the Service.The post holder will be responsible for maintaining records both manually and on a computerised system and demonstrate the ability to handle sensitive and confidential patient information i.e. clinical letters, investigations and results.The post holder will be responsible for maintaining records both manually and on a computerised system and demonstrate the ability to handle sensitive and confidential patient information i.e. clinical letters, investigations and results.Provide cover in the event of other administrative staff being absent.The role may involve travelling to and working across other hospital sites in support of service delivery

Main duties of the job

To act as first point of contact for callers to the Clinical Musculoskeletal Assessment and Treatment Service in a confidential, efficient and timely manner exercising tact, diplomacy and sympathy when dealing with patients and their relatives.

To provide an accurate and efficient administration service for the CMATS team through the provision of the following: incoming/outgoing telephone calls, emails, audio-typing, diary maintenance, incoming and outgoing mail, arranging meetings.

Type confidential highly sensitive letters/medical reports to a high degree of accuracy and ensure prompt distribution to relevant parties.Communicate effectively and establish a good working relationship with a wide range of people including medical staff, senior managers, patients and external agencies ie. GP Surgeries/other Health Boards.

To act as a role model by adopting and demonstrating the Values of the organisation through own behaviour and to actively promote the Values across the Organisation.

Good working knowledge of Microsoft packages and other electronic systems (databases).

About us

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:

Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;

Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;

47 general practices (6 of which are managed practices), 45 dental practices (including 4 orthodontic), 96 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;

Numerous locations providing mental health and learning disabilities services;

Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

Employer details

Employer name

Hywel Dda University Health Board

Address

Glangwili Hospital

Dolgwili Road

Carmarthen

SA31 2AF

Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)

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Employer details

Employer name

Hywel Dda University Health Board

Address

Glangwili Hospital

Dolgwili Road

Carmarthen

SA31 2AF

Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)

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