Job summary
We are seeking to appoint a Head of Engagement to support us in our ambitions for continuous engagement and help us to listen to the diverse voices of our communities across mid and west Wales.
This is an exciting opportunity for an engagement professional who values the voices of our patients, staff, partners, and broader communities and has a passion for ensuring that we create opportunities for our population to participate in shaping the services that deliver health care in their area.
Working within a changing and challenging environment, we are looking for an individual who can lead our Engagement Team to deliver on our long-term strategy, and who can establish themselves, and the team, as experts in engagement, providing advice and solutions to the wider organisation and with partners that we work alongside.
Main duties of the job
To succeed in this post you will need to:
develop effective engagement and consultation strategies and frameworks,
lead a programme of continuous engagement and participatory decision making on all the key priority areas and service changes,
and to provide the public with a range of opportunities they can use their voice and get involved in their NHS here in Hywel Dda so that they can shape, own and improve it.
Together with the team that you lead, you will design, develop and implement innovative participatory engagement approaches. In doing so, you will make full use of traditional and new methods of engagement and involvement to engage patients, carers, staff, stakeholders, and the public to build public confidence in the organisation and involve them in designing services and strategies.
About us
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
47 general practices (6 of which are managed practices), 45 dental practices (including 4 orthodontic), 96 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services;
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 14/10/2024.
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 14/10/2024.
Person Specification
Qualifications and Knowledge
Essential
- Educated to Masters Level or equivalent level of work experience including practical knowledge and experience of methods and approaches as they relate to public and patient engagement
- Evidence of higher or further education with the appropriate professional/management qualifications
- Highly developed in-depth specialist knowledge and experience of communications and engagement
- Expert knowledge of health and public practices, as well as a thorough understanding of local and national political networks and infrastructure
- Knowledge and expertise on the various tools and techniques of public and patient engagement including participatory decision making and other models, tools and techniques
- Demonstrable CPD
Desirable
- Certificate of Professional Development / Advanced Practitioner qualification in Consultation and Engagement
- Post Graduate Diploma (ILM 5 or 7) in Leadership and Management
- Detailed knowledge of the legislation governing statutory consultation
- Understanding of Welsh legislation and WG delegated powers
Experience
Essential
- Ability to work across professional and organisational boundaries in an atmosphere of change/complex structures and partnership working
- Ability to lead controversial public and patient engagement using a variety of techniques which have resulted in real involvement and participation from a range of key stakeholders, the public, patients and staff.
- Experience of project management
Desirable
- Experience of public and patient engagement in a large public sector organisation
- Large scale public engagement and consultation experience
- World cafe, planning for real, citizen jury and other facilitation methods
Other
Essential
- Ability to travel across the Health Board area
- Flexible approach to work and needs of the service. There may be a requirement to work outside of normal working hours
Desirable
Person Specification
Qualifications and Knowledge
Essential
- Educated to Masters Level or equivalent level of work experience including practical knowledge and experience of methods and approaches as they relate to public and patient engagement
- Evidence of higher or further education with the appropriate professional/management qualifications
- Highly developed in-depth specialist knowledge and experience of communications and engagement
- Expert knowledge of health and public practices, as well as a thorough understanding of local and national political networks and infrastructure
- Knowledge and expertise on the various tools and techniques of public and patient engagement including participatory decision making and other models, tools and techniques
- Demonstrable CPD
Desirable
- Certificate of Professional Development / Advanced Practitioner qualification in Consultation and Engagement
- Post Graduate Diploma (ILM 5 or 7) in Leadership and Management
- Detailed knowledge of the legislation governing statutory consultation
- Understanding of Welsh legislation and WG delegated powers
Experience
Essential
- Ability to work across professional and organisational boundaries in an atmosphere of change/complex structures and partnership working
- Ability to lead controversial public and patient engagement using a variety of techniques which have resulted in real involvement and participation from a range of key stakeholders, the public, patients and staff.
- Experience of project management
Desirable
- Experience of public and patient engagement in a large public sector organisation
- Large scale public engagement and consultation experience
- World cafe, planning for real, citizen jury and other facilitation methods
Other
Essential
- Ability to travel across the Health Board area
- Flexible approach to work and needs of the service. There may be a requirement to work outside of normal working hours
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
