Business Support Administrator

Job summary

An exciting opportunity has arisen for a highly motivated individual who has the enthusiasm and ability to work in a challenging but equally rewarding NHS business support environment within Hywel Dda University Health Board's Community Dental Service.

Working closely with members of the team, the post holder will provide the Team with efficient, effective and proactive administrative and project support and ensure that appropriate processes and procedures are in place which enhance the ability of the Team to deliver its business goals.

We are looking for an individual with good communication skills, an ability to work flexibly and respond to changing work priorities in a busy environment. Excellent IT skills, including the use of Microsoft Word, PowerPoint, Excel, e-mail systems is essential. Knowledge of dentalclinical systems such as SOEL or R4 is desirable.

The role will carry with it a varied workload and competing deadlines, so you will be able to use your own initiative and prioritise, although you will have access to relevant supervision and support.

Main duties of the job

Manage the Community Dental Service electronic referral management process.

Manage the Community Dental Service SharePoint, by being the first point of contact for queries, using initiative and judgement on necessary action to be taken and dealing sensitively with distressed/angry callers.

Organise and administrate meetings and events when required. Liaise in a professional manner with patients, relatives, carers, colleagues, clinicians and other professionals.

Process incoming and outgoing correspondence for the service, including but not exclusively, the management of FTA letters, discharge letters and correspondence with primary, secondary care and community colleagues. Ensuring urgent action is taken where appropriate and that all correspondence is recorded on the clinical system.

The post holder will adhere to the Health Board Guidelines and undertake any other duties as appropriate to the nature and grade of the post.

About us

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:

Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;

Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;

48 general practices (five of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;

Numerous locations providing mental health and learning disabilities services;

Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

Employer details

Employer name

Hywel Dda University Health Board

Address

Hafan Derwen, St David's Park

Jobs Well Road

Carmarthen

SA31 3BB

Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)

---

Employer details

Employer name

Hywel Dda University Health Board

Address

Hafan Derwen, St David's Park

Jobs Well Road

Carmarthen

SA31 3BB

Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)

---