Job summary
An exciting opportunity has arisen to join Powys Teaching Health Board as an Administration Assistant within our Children's Services team.
This role will primarily support the Community Paediatric Service, which provides assessment, diagnosis, and ongoing management for children and young people across Powys. The service is delivered by a team of Community Paediatricians within the Midwifery, Women and Family Health Directorate, working as part of a whole-system approach to meeting the health needs of children and young people.
You will play a key part in ensuring the smooth running of the service by providing high-quality, efficient, and confidential administrative support to clinical teams.
In addition to supporting Community Paediatrics, you will also provide administrative support to wider Children's Services, as required.
This is an excellent opportunity for a motivated and organised individual to join a friendly and supportive team, contributing to the delivery of high-quality care for children, young people, and their families across Powys.
Main duties of the job
o Acting as a first point of contact for the department. Answering telephone calls, taking messages accurately.o Dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to therelevant departments/person, referring to others as appropriate.o Updating of electronic and paper-based systems such as WCCIS (Welsh Community Care Information System) and WPAS (Welsh Patient Administration System), collating of information, mail distribution and logging etc.o Photocopying and word processing documents, letters, emails, minutes and reports when required.
About us
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/.There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Job description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Job description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Person Specification
Qualifications and Experience
Essential
- Educated to GCSE level or literacy/numeracy at L1 or equivalent
- RSA/OCR II qualification or equivalent demonstrable skills
Desirable
- NVQ Business Administration Level 2
- Knowledge of the Data Protection Act
Experience
Essential
- Experience of producing correspondence
- Experience of customer service / first point of contact support
- Proven proficiency in the use of IT software
- Knowledge of office practices and able to establish new processes
Desirable
- Previous experience in an office environment
Skills and Attributes
Essential
- Demonstrate PTHB values
- Work as part of a team or as an individual
- Positive attitude and able to act on feedback
- Communicate clearly and effectively
- Ability to be polite when dealing with difficult, impatient or upset people
Desirable
- Some ability to speak, read and/or write Welsh, or an eagerness to learn.
Person Specification
Qualifications and Experience
Essential
- Educated to GCSE level or literacy/numeracy at L1 or equivalent
- RSA/OCR II qualification or equivalent demonstrable skills
Desirable
- NVQ Business Administration Level 2
- Knowledge of the Data Protection Act
Experience
Essential
- Experience of producing correspondence
- Experience of customer service / first point of contact support
- Proven proficiency in the use of IT software
- Knowledge of office practices and able to establish new processes
Desirable
- Previous experience in an office environment
Skills and Attributes
Essential
- Demonstrate PTHB values
- Work as part of a team or as an individual
- Positive attitude and able to act on feedback
- Communicate clearly and effectively
- Ability to be polite when dealing with difficult, impatient or upset people
Desirable
- Some ability to speak, read and/or write Welsh, or an eagerness to learn.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
