Job summary
The Support Services Manager provides operational leadership and management of key hotel services across Powys Teaching Health Board, including catering, domestic, portering, and associated administrative functions. The successful candidate will ensure these essential services meet quality, safety, and financial standards while supporting excellent patient care and environments. They will drive continuous improvement, contribute to strategic planning, and develop operational plans that enhance service quality and efficiency. The role requires a collaborative leader who can build strong relationships across clinical and non-clinical teams and demonstrate sound judgement, effective decision-making, and professional credibility.
Main duties of the job
The post holder will manage all aspects of Support Services delivery across designated hospital sites, including staff management, performance, compliance, and financial control. They will lead and coordinate service audits, analyse performance data, manage contracts such as linen and cleaning services, and oversee cleaning performance. The manager will be responsible for preparing reports, business cases, and improvement plans to support local and national standards. Excellent communication, leadership, and problem-solving skills are essential, along with the ability to influence, prioritise, and deliver results in a demanding healthcare environment.
About us
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Job description
Job responsibilities
Reporting to the Head of Facilities, the post holder will oversee the effective delivery of catering, domestic, and portering services, ensuring compliance with infection prevention, food safety, health and safety, and audit standards. They will lead on service improvement, workforce planning, risk management, and performance monitoring across multiple community hospital sites. The role involves regular liaison with clinical teams, Procurement Services, Finance Business Partners, and senior management to deliver integrated service solutions. The manager will chair and support working groups, maintain departmental risk registers, and contribute to corporate performance frameworks and reports. Strong partnership working, analytical, and organisational skills are key to success in this role.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view on Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Job description
Job responsibilities
Reporting to the Head of Facilities, the post holder will oversee the effective delivery of catering, domestic, and portering services, ensuring compliance with infection prevention, food safety, health and safety, and audit standards. They will lead on service improvement, workforce planning, risk management, and performance monitoring across multiple community hospital sites. The role involves regular liaison with clinical teams, Procurement Services, Finance Business Partners, and senior management to deliver integrated service solutions. The manager will chair and support working groups, maintain departmental risk registers, and contribute to corporate performance frameworks and reports. Strong partnership working, analytical, and organisational skills are key to success in this role.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view on Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person Specification
Qualification and or Knowledge
Essential
- Degree level qualification or demonstrable equivalent level of work experience
- IOSH Managing Safely or equivalent
- CIEH Level 3 - Food Safety
- Competency in the use of office computer software packages
Desirable
- Significant experience of working in Facilities at a senior management position
- General certificate in Occupational Health and Safety or relevant Health and Safety qualification
- Qualifications in competencies in Welsh Language
Experience
Essential
- Significant management experience, preferably within an NHS environment, including management of projects/programmes within quality, time and financial parameters
- Experience of drafting briefing papers and correspondence at SMT level
- Experience of undertaking service audits and analysing results against the relevant governance and Quality and Safety arrangements
- Experience of identifying and reporting risks
- Evidence of continuous professional development
- Effective team working to achieve objectives
Desirable
- Strong leadership and management skills and clear commitment to performance management
Aptitude and Abilities
Essential
- Ability to influence at all levels
- Ability to analyse and appropriately present highly complex information
- Takes decisions on difficult and contentious issues where there may be a number of courses of action
- Proven ability to achieve targets and objectives within a demanding and pressured environment against challenging deadlines
- Strategic thinking - ability to anticipate and resolve problems before they arise
- Ability to prioritise, make judgements, problem solve
Desirable
- Ability to speak and read Welsh language
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
Other
Essential
- Self-motivated and committed to developing self
- Effective communication, negotiation and influencing skills, tenacity and an ability to lead change
- Ability to travel within geographical area
- Able to work hours flexibly
Person Specification
Qualification and or Knowledge
Essential
- Degree level qualification or demonstrable equivalent level of work experience
- IOSH Managing Safely or equivalent
- CIEH Level 3 - Food Safety
- Competency in the use of office computer software packages
Desirable
- Significant experience of working in Facilities at a senior management position
- General certificate in Occupational Health and Safety or relevant Health and Safety qualification
- Qualifications in competencies in Welsh Language
Experience
Essential
- Significant management experience, preferably within an NHS environment, including management of projects/programmes within quality, time and financial parameters
- Experience of drafting briefing papers and correspondence at SMT level
- Experience of undertaking service audits and analysing results against the relevant governance and Quality and Safety arrangements
- Experience of identifying and reporting risks
- Evidence of continuous professional development
- Effective team working to achieve objectives
Desirable
- Strong leadership and management skills and clear commitment to performance management
Aptitude and Abilities
Essential
- Ability to influence at all levels
- Ability to analyse and appropriately present highly complex information
- Takes decisions on difficult and contentious issues where there may be a number of courses of action
- Proven ability to achieve targets and objectives within a demanding and pressured environment against challenging deadlines
- Strategic thinking - ability to anticipate and resolve problems before they arise
- Ability to prioritise, make judgements, problem solve
Desirable
- Ability to speak and read Welsh language
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
Other
Essential
- Self-motivated and committed to developing self
- Effective communication, negotiation and influencing skills, tenacity and an ability to lead change
- Ability to travel within geographical area
- Able to work hours flexibly
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
