Job summary
An exciting opportunity has arisen to join Powys Teaching Health Board as an Administration Support Officer within our Children's Services team.
This role will primarily support the Children's Neurodevelopmental (ND) Service, which provides assessment and diagnostic services for children and young people up to 18 years of age with potential neurodevelopmental conditions. All referrals accepted into the service are assessed for Autistic Spectrum Disorder (ASD) and Attention Deficit Hyperactivity Disorder (ADHD).
In addition to supporting the ND Service, you will also provide administrative support to wider Children's Services, as required.
Main duties of the job
As part of this role, you will:
- Deliver a comprehensive clerical and administrative service, including managing diaries and service email account, organising meetings, preparing papers, and taking accurate minutes.
- Communicate effectively and sensitively with colleagues, families, and external partners, ensuring confidentiality at all times.
- Maintain efficient filing systems and track correspondence to support service delivery.
- Assist with ordering supplies and processing invoices using Oracle.
- Accurately input, update and retrieve information using Health Board systems such as WCCIS (Welsh Community Care Information System) and WPAS (Welsh Patient Administration System) to support service delivery and maintain patient records.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
Essential
- NVQ 3 or equivalent qualification or relevant experience
- Experience of using computer-based management information systems
- Experience and an ability to prepare detailed reports
- Experience of using computer software programmes
Desirable
- Experience of working in an environment where both tact and diplomacy has had to be used
- Knowledge of the structure and operation of the Health Board
Experience
Essential
- Advanced Keyboard Skills equivalent to RSA 2/3
- Excellent communicator at all levels within and outside an organisation including an ability to communicate effectively with patients and members of the public
Skills and Attributes
Essential
- Demonstrate PTHB Values
- Excellent verbal and written communication skills
- Identify, prioritise and work to short deadlines
- Work without supervision to achieve the objectives of the post
- Design and layout reports, forms and other documents to a high quality and appropriate format
- Take accurate minutes
- Collate and undertake a basic analysis of data
- Prepare information for meetings and seminars
- Communicate clearly and succinctly, both orally and written
Desirable
- Some ability to speak, read and/or write Welsh, or an eagerness to learn.
Other
Essential
- Able to work hours flexibly due to service needs
- An understanding of the Data Protection Act particularly in relation to confidentiality
Person Specification
Qualifications and Knowledge
Essential
- NVQ 3 or equivalent qualification or relevant experience
- Experience of using computer-based management information systems
- Experience and an ability to prepare detailed reports
- Experience of using computer software programmes
Desirable
- Experience of working in an environment where both tact and diplomacy has had to be used
- Knowledge of the structure and operation of the Health Board
Experience
Essential
- Advanced Keyboard Skills equivalent to RSA 2/3
- Excellent communicator at all levels within and outside an organisation including an ability to communicate effectively with patients and members of the public
Skills and Attributes
Essential
- Demonstrate PTHB Values
- Excellent verbal and written communication skills
- Identify, prioritise and work to short deadlines
- Work without supervision to achieve the objectives of the post
- Design and layout reports, forms and other documents to a high quality and appropriate format
- Take accurate minutes
- Collate and undertake a basic analysis of data
- Prepare information for meetings and seminars
- Communicate clearly and succinctly, both orally and written
Desirable
- Some ability to speak, read and/or write Welsh, or an eagerness to learn.
Other
Essential
- Able to work hours flexibly due to service needs
- An understanding of the Data Protection Act particularly in relation to confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
