Job summary
Would you like to join an interdisciplinary team which prides itself on being innovative, effective, and friendly? Would you like to work in a beautiful environment where your personal and professional development is encouraged? Would you like to join a team which specialises in the management of long-term health conditions? If so, we would welcome your application for the role of Business Support Manager.
As a team we believe in using all the resources we have available to us to help us help people to live the lives they want. We use digital resources to improve access to our services and reduce the need for people and health care staff to travel.
As a service use the environment around us to inspire people to make the most of the opportunities for improving health and wellbeing. Using the best evidence available, we design and continuously improve services in collaboration with the people who will be using them.
Main duties of the job
You will bring:
o A detailed knowledge of administrative and business support serviceso Significant experience in patient services and administrationo A willingness to work as part of an interdisciplinary team o An ability to provide training and supervision to other members of the administrative teamo Enthusiasm for business administration and organisationo Excellent digital skills including an ability to use the full range of Microsoft 365 tools
This role is varied and challenging and will suit an individual who can perform well under pressure, whilst maintaining a full awareness of daily operational activity.
The ability to speak Welsh is desirable for this post; English and / or Welsh speakers are equally welcome to apply.
About us
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
Essential
- RSA III or equivalent demonstrable experience of typing plus experience of working in an administrative / business environment
- Appropriate degree level qualification or equivalent experience
- Fully proficient in the use of IT software packages including Microsoft365, Word, Excel, PowerPoint, Email, Electronic Diaries and Internet
- Ability to collate, analyse and draw conclusions from data and present reports in a variety of formats
Desirable
- Experience of working in partnership with stakeholders
- Management qualification
Experience
Essential
- Significant experience in an administrative/business role
- Extensive previous experience of working with healthcare
- Experience of taking and transcribing detailed minutes
- Awareness of Data Protection and confidentiality legislation
- Experience of report writing and excellent organisational and planning skills
Desirable
- Previous experience of working in a Health and Wellbeing Service setting
Aptitude and Abilities
Essential
- Excellent organisational, interpersonal and negotiating skills with an ability to communicate effectively with a range of internal and external personnel
- Ability and credibility to cultivate relationships with all levels of staff
- Excellent verbal communication and presentation skills
- Ability to work on own initiative with minimal supervision and as part of a wider team within the business function of Health & Wellbeing
- Ability to write and present reports and proposals
- Highly professional, positive approach
- Awareness of personal and political sensitivities and ability to adapt accordingly
- Innovative and constructive approach to project management
- Flexible and adaptable in order to meet competing priorities
- Ability to listen to the needs of others
Desirable
- Some ability to speak, read and/or write Welsh, or an eagerness to learn.
- Ability to deal with highly complex and emotive issues
- Commitment to developing positive attitudes towards challenges and change
Values
Essential
- Able to prioritise work and meet deadlines
- Ability to exercise tact, diplomacy and confidentiality
- Demonstrate the ability to supervise and motivate staff
- Ability to train and co-ordinate a team
- Demonstrate PTHB Values
Other
Essential
- Present themselves in a professional manner at all times
- Able to work flexibly in line with service need
- Ability to apply excellent attention to detail and accuracy
- Ability to multi task and cope with high levels of work
Person Specification
Qualifications and Knowledge
Essential
- RSA III or equivalent demonstrable experience of typing plus experience of working in an administrative / business environment
- Appropriate degree level qualification or equivalent experience
- Fully proficient in the use of IT software packages including Microsoft365, Word, Excel, PowerPoint, Email, Electronic Diaries and Internet
- Ability to collate, analyse and draw conclusions from data and present reports in a variety of formats
Desirable
- Experience of working in partnership with stakeholders
- Management qualification
Experience
Essential
- Significant experience in an administrative/business role
- Extensive previous experience of working with healthcare
- Experience of taking and transcribing detailed minutes
- Awareness of Data Protection and confidentiality legislation
- Experience of report writing and excellent organisational and planning skills
Desirable
- Previous experience of working in a Health and Wellbeing Service setting
Aptitude and Abilities
Essential
- Excellent organisational, interpersonal and negotiating skills with an ability to communicate effectively with a range of internal and external personnel
- Ability and credibility to cultivate relationships with all levels of staff
- Excellent verbal communication and presentation skills
- Ability to work on own initiative with minimal supervision and as part of a wider team within the business function of Health & Wellbeing
- Ability to write and present reports and proposals
- Highly professional, positive approach
- Awareness of personal and political sensitivities and ability to adapt accordingly
- Innovative and constructive approach to project management
- Flexible and adaptable in order to meet competing priorities
- Ability to listen to the needs of others
Desirable
- Some ability to speak, read and/or write Welsh, or an eagerness to learn.
- Ability to deal with highly complex and emotive issues
- Commitment to developing positive attitudes towards challenges and change
Values
Essential
- Able to prioritise work and meet deadlines
- Ability to exercise tact, diplomacy and confidentiality
- Demonstrate the ability to supervise and motivate staff
- Ability to train and co-ordinate a team
- Demonstrate PTHB Values
Other
Essential
- Present themselves in a professional manner at all times
- Able to work flexibly in line with service need
- Ability to apply excellent attention to detail and accuracy
- Ability to multi task and cope with high levels of work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
