Job summary
This post is Fixed Term for 24 months until February 2028 due to the needs of the service.
The post holder will play a key role in supporting the development andimplementation of the Transformation Programme in line with the Health Board's key strategic outcomes and the delivery of its Annual Plan.The role supports the service in driving transformation and value; in planning and delivering improved outcome, experience, and cost within whole system redesign.
The Service Transformation Manager will provide a range of activities and expertise to support the Transformation Programme. This will include working independently and with colleagues, from both inside and outside of the Health Board, to design and develop Programme content and to ensure appropriate governance for whole system pathway redesign.
Main duties of the job
Development of the Programme to deliver the redesigned services through appropriate transformation, value, and programme governance including delivery of a range of projects and workstreams.
Review and analyse services (including gap analysis), making decisions as to the potential benefit to achieve the aims of the Programme.
Using appropriate transformation methodology including for example, 'discover, design, deliver', or 'analyse, plan, do, review', to plan and support phased programme development and delivery.
Effective management of a range of projects and workstreams which willtransform existing service provision through the identification and application of the evidenced base, compliance with national policy to transform policies, processes, structures, ways of working and culture.
Ensure robust programme governance including a programme plan, risk register, stakeholder mapping, highlight reporting, accurate records, to deliver the required change.
Recognise quality and safety, and performance and outcomes issues within the various services and identify areas for improvement.
Work closely with colleagues to ensure that processes are compliant with the essential requirements, for example, the identification of any need for engagement and consultation.
Provision of a range of inputs and development workshops within the programme based on internal and external best practice benchmarking information in partnership with clinical and other stakeholders.
About us
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Job description
Job responsibilities
Please See Job Description and Person Specification for the role for Full Details within the main body of the advert.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Job description
Job responsibilities
Please See Job Description and Person Specification for the role for Full Details within the main body of the advert.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person Specification
Qualification and/or Knowledge
Essential
- Master's Degree level qualification or demonstrable equivalent level of work experience
- Knowledge and experience of capacity/demand management and planning
- Evidence of continuous professional development by means of formal courses and/or workshops, study days etc
- IQT Bronze Award
- Knowledge of public sector contracting / procurement / commissioning processes
- Knowledge and experience in service redesign, service improvement, programme and or project management
Desirable
- IQT Silver Award
- Project Management qualification such as PRINCE 2 or equivalent
Experience
Essential
- Management experience, preferably within an NHS environment, including management of projects / programmes within quality, time and financial parameters
- Experience of operating in a politically sensitive environment
- Experience of drafting briefing papers and correspondence at senior management team level
- Experience of undertaking service audits and analysing results against the relevant governance and Quality and Safety arrangements
- Experience of identifying and reporting risks
- Experience of designing and implementing effective transformation and/or service improvement programmes
- Effective team working to achieve objectives within integrated services model
- Appreciation of the relationship between risk management, audit and service improvement and experience of navigating this relationship to improve a service
- Demonstrate capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- Successful management of significant organisational change in a complex environment
Desirable
- Experience of managing and motivating staff and reviewing performance of the individuals
- Experience of identifying and interpreting national policy
- Experience of researching best practice (global, private, and), interpreting its relevance and processes / practices which could be implemented successfully to achieve service transformation (advising on policy implementation)
Aptitude and Abilities
Essential
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
- Highly developed organisational skills
- Effective communication, negotiation and influencing skills, tenacity and an ability to lead change
- Must have an understanding of the public sector in Wales and understand the landscape for integration and collaboration between organisations including crossborder
- Able to act independently and on own initiative
- Ability to prioritise work within a pressured environment and be able to direct the activities of others
- Ability to deal with confidential issues in a professional and sensitive manner
- Proven ability to achieve targets and objectives within a demanding and pressured environment against challenging deadlines
- Strategic thinking - ability to anticipate and resolve problems before they arise
- Sound judgment, decision making and organisational skills
- Takes decisions on difficult and contentious issues where there may be a number of courses of action
- Able to interpret legislation, national guidance within the commission context
- Able to demonstrate a high level of interpersonal skills, displaying credibility, influencing skills and political acumen
- Ability to communicate verbally and in writing in a manner which is clear, fluent and persuasive
- Self-motivated and committed to developing self
- Ability to communicate clearly, rationally and persuasively in confrontational or politically sensitive situations
- Ability to prioritise, make judgments, problem solve
- Ability to analyse complex information drawn from multiple sources and to make an informed decision or develop a range of options
- Ability to influence at all levels
- Shows resilience, stamina and reliability under sustained pressure and remains focused on objectives
- Adaptability, flexibility and ability to cope with uncertainty and change
- Demonstrates a high standard of professionalism, efficiency and effectiveness in all activities
- Demonstrates a strong desire to improve performance and make a difference by focussing on goals
- Possess the ability to persuade and motivate key people internally and externally
- Ability to gain credibility, maintain positive relationships and respect from a wide range of people, drawing on the highest level of interpersonal communication skills
- Tact and diplomacy particularly when imparting complex and sensitive information
- Takes decisions on difficult and contentious issues where there may be a number of courses of action
Desirable
- Ability to speak Welsh
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
Values
Essential
- Demonstrates PTHB Values and commitment to improving outcomes and experiences for patient and the wise use of resources
- Aware of inequalities and how they can be addressed through service redesign
Other
Essential
- Ability to travel within geographical area
- Able to work hours flexibly
- Ability to attend events and training sessions locally and nationally
Person Specification
Qualification and/or Knowledge
Essential
- Master's Degree level qualification or demonstrable equivalent level of work experience
- Knowledge and experience of capacity/demand management and planning
- Evidence of continuous professional development by means of formal courses and/or workshops, study days etc
- IQT Bronze Award
- Knowledge of public sector contracting / procurement / commissioning processes
- Knowledge and experience in service redesign, service improvement, programme and or project management
Desirable
- IQT Silver Award
- Project Management qualification such as PRINCE 2 or equivalent
Experience
Essential
- Management experience, preferably within an NHS environment, including management of projects / programmes within quality, time and financial parameters
- Experience of operating in a politically sensitive environment
- Experience of drafting briefing papers and correspondence at senior management team level
- Experience of undertaking service audits and analysing results against the relevant governance and Quality and Safety arrangements
- Experience of identifying and reporting risks
- Experience of designing and implementing effective transformation and/or service improvement programmes
- Effective team working to achieve objectives within integrated services model
- Appreciation of the relationship between risk management, audit and service improvement and experience of navigating this relationship to improve a service
- Demonstrate capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- Successful management of significant organisational change in a complex environment
Desirable
- Experience of managing and motivating staff and reviewing performance of the individuals
- Experience of identifying and interpreting national policy
- Experience of researching best practice (global, private, and), interpreting its relevance and processes / practices which could be implemented successfully to achieve service transformation (advising on policy implementation)
Aptitude and Abilities
Essential
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
- Highly developed organisational skills
- Effective communication, negotiation and influencing skills, tenacity and an ability to lead change
- Must have an understanding of the public sector in Wales and understand the landscape for integration and collaboration between organisations including crossborder
- Able to act independently and on own initiative
- Ability to prioritise work within a pressured environment and be able to direct the activities of others
- Ability to deal with confidential issues in a professional and sensitive manner
- Proven ability to achieve targets and objectives within a demanding and pressured environment against challenging deadlines
- Strategic thinking - ability to anticipate and resolve problems before they arise
- Sound judgment, decision making and organisational skills
- Takes decisions on difficult and contentious issues where there may be a number of courses of action
- Able to interpret legislation, national guidance within the commission context
- Able to demonstrate a high level of interpersonal skills, displaying credibility, influencing skills and political acumen
- Ability to communicate verbally and in writing in a manner which is clear, fluent and persuasive
- Self-motivated and committed to developing self
- Ability to communicate clearly, rationally and persuasively in confrontational or politically sensitive situations
- Ability to prioritise, make judgments, problem solve
- Ability to analyse complex information drawn from multiple sources and to make an informed decision or develop a range of options
- Ability to influence at all levels
- Shows resilience, stamina and reliability under sustained pressure and remains focused on objectives
- Adaptability, flexibility and ability to cope with uncertainty and change
- Demonstrates a high standard of professionalism, efficiency and effectiveness in all activities
- Demonstrates a strong desire to improve performance and make a difference by focussing on goals
- Possess the ability to persuade and motivate key people internally and externally
- Ability to gain credibility, maintain positive relationships and respect from a wide range of people, drawing on the highest level of interpersonal communication skills
- Tact and diplomacy particularly when imparting complex and sensitive information
- Takes decisions on difficult and contentious issues where there may be a number of courses of action
Desirable
- Ability to speak Welsh
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
Values
Essential
- Demonstrates PTHB Values and commitment to improving outcomes and experiences for patient and the wise use of resources
- Aware of inequalities and how they can be addressed through service redesign
Other
Essential
- Ability to travel within geographical area
- Able to work hours flexibly
- Ability to attend events and training sessions locally and nationally
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
