Job summary
The post holder will be responsible for assisting, maintaining anddelivering an effective and efficient Patient Services servicethroughout the Hospital.
Main duties of the job
An exciting opportunity has arisen for a Team Leader in Patients Services in mid Powys. The position will be based in Waterloo Road in Llandrindod Wells and will involve managing a team of administration and reception staff based across the Knighton Hospital, Llandrindod Hospital, Glan Irfon and Waterloo Road sites. This will include managing staff attendances, annual leave and completing staff appraisals. Knowledge of Referral to Treatment rules and good computer skills would be beneficial.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply
About us
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge
Essential
- NVQ Level 4 or equivalent knowledge and experience gained in a service environment
- Knowledge, experience and proficient use of NHS electronic systems e.g. WPAS
- Thorough working knowledge of information governance matters
Desirable
- Good working knowledge of Word, Excel, e-mail and internet applications
Experience
Essential
- Extensive knowledge and application of current Waiting Times and Referral to Treatment circulars and guidelines
Aptitude and Abilities
Essential
- Able to communicate effectively and sensitively with all staff, clinicians, patients and members of the public
- Clear and effective presentation skills, both orally and in writing
- Able to audio type
- Sensitivity in dealing with confidential issues and emotional circumstances
- Able to work under pressure to meet deadlines without supervision
- Able to work under pressure to meet deadlines without supervision
- Ability to manage own time and that of others effectively
- Ability to undertake initial induction training to new and ad-hoc training to experienced staff
- Able to lead a team
Desirable
Values
Essential
- Able to communicate information relating to patient services to patients and staff
- Can demonstrate PTHB Values
Other
Essential
- Ability to travel Powys-wide to attend meetings and training
Person Specification
Qualifications and/or Knowledge
Essential
- NVQ Level 4 or equivalent knowledge and experience gained in a service environment
- Knowledge, experience and proficient use of NHS electronic systems e.g. WPAS
- Thorough working knowledge of information governance matters
Desirable
- Good working knowledge of Word, Excel, e-mail and internet applications
Experience
Essential
- Extensive knowledge and application of current Waiting Times and Referral to Treatment circulars and guidelines
Aptitude and Abilities
Essential
- Able to communicate effectively and sensitively with all staff, clinicians, patients and members of the public
- Clear and effective presentation skills, both orally and in writing
- Able to audio type
- Sensitivity in dealing with confidential issues and emotional circumstances
- Able to work under pressure to meet deadlines without supervision
- Able to work under pressure to meet deadlines without supervision
- Ability to manage own time and that of others effectively
- Ability to undertake initial induction training to new and ad-hoc training to experienced staff
- Able to lead a team
Desirable
Values
Essential
- Able to communicate information relating to patient services to patients and staff
- Can demonstrate PTHB Values
Other
Essential
- Ability to travel Powys-wide to attend meetings and training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
