Job summary
The Support Services Coordinator provides the first tier management function for the management and delivery of Soft FM (Facilities Management) Support Services within their assigned sites, coordinating the delivery of Hotel Services and acting as first line management of the local Staff team. (For clarification Soft FM Services cover Portering, Catering and Domestic service functions).
Main duties of the job
The Support Services Coordinator will work closely with Hospital Clinical and Administration site based teams and when required, relevant PTHB work and governance groups to provide and maintain a high standard of patient-focus Soft FM Services.
Postholder primary service delivery responsibilities include:
- The delivery of a quality Catering service for Patients, Staff and Visitors maintaining high standards and emphasis on Safety, Compliance, Budget and affordability, Waste Management and Customer Service
- The delivery of quality Portering Services with high standards and emphasis on Safety, Compliance, Budget and affordability and Customer Service.
- The delivery of an effective Domestic Cleaning service across the sites with high standards and emphasis on Safety, Compliance with local and national standards, Budget and affordability and Customer Service.
About us
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Job description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click "Apply Now" to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome
Job description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click "Apply Now" to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome
Person Specification
English
Essential
- NVQ Level 4 Management/Administration or equivalent qualification or equivalent experience
Desirable
English
Essential
- Experience of Working in a Facilities, Management or in a Support Services function
- Experience of using Office computer software packages
- Knowledge and experience of running operational services
- Experience of Roster Management and Resource allocation
Desirable
- Evidence of Continuous professional development
- Operational knowledge of Hotel Services operations including Portering, Cleaning and Catering
English
Essential
- Ability to apply sensitivity skills in dealing with confidential issues
- Able to maintain professional manner when working under pressure and to be able to meet deadlines without supervision
English
Essential
- Ability to travel within Powys in a timely manner
English
Essential
- Able to communicate effectively with all levels of Staff both within the organisation and outside, including an ability to communicate effectively with patients and members of the public
- Ability to utilise effective leadership styles and the ability to build teams
- The ability to manage and prioritise own workload and the workload of others
- The ability to manage budgets, including monitoring and reporting on financial information
- Experience of roster management and resource allocation
Desirable
Person Specification
English
Essential
- NVQ Level 4 Management/Administration or equivalent qualification or equivalent experience
Desirable
English
Essential
- Experience of Working in a Facilities, Management or in a Support Services function
- Experience of using Office computer software packages
- Knowledge and experience of running operational services
- Experience of Roster Management and Resource allocation
Desirable
- Evidence of Continuous professional development
- Operational knowledge of Hotel Services operations including Portering, Cleaning and Catering
English
Essential
- Ability to apply sensitivity skills in dealing with confidential issues
- Able to maintain professional manner when working under pressure and to be able to meet deadlines without supervision
English
Essential
- Ability to travel within Powys in a timely manner
English
Essential
- Able to communicate effectively with all levels of Staff both within the organisation and outside, including an ability to communicate effectively with patients and members of the public
- Ability to utilise effective leadership styles and the ability to build teams
- The ability to manage and prioritise own workload and the workload of others
- The ability to manage budgets, including monitoring and reporting on financial information
- Experience of roster management and resource allocation
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
