Administration Assistant - Community Nursing

Job summary

The Administration Assistant will provide a comprehensive frontdesk/administrative support service to the department.

This will include;o Acting as a first point of contact for the department.o Answering telephone calls, taking messages accurately.o Dealing with routine and specialist enquiries in a pleasant and helpfulmanner, communicating relevant information to the relevantdepartments/person, referring to others as appropriate.o Photocopying and word processing documents, letters, emails, minutesand reports when required.o Updating of electronic and paper-based systems, collating of information, mail distribution and logging etc.

Main duties of the job

Deal with and direct calls as necessary in a professional, courteous manner acting as an ambassador for the organisation in all aspects of communication.

This will include;o Provide and receive routine information from staff members, patients andother external agencies. There will be circumstances where the caller isanxious, the post holder will use tact, reassurance skills and diplomacy.o Collect, open and acknowledge post and emails within specifiedtimescales.o Accurately record messages and forward timely to the relevant person.o Respond to and resolve day to day problems that arise within thedepartment, and also respond to queries escalating where necessary.o To respond to and communicate confidential patient information to otherdepartments, outside agencies, patients and carers to facilitate care andsupport the clinical teams. Handle confidential information withdiscretion and in accordance with data protection requirements.o To take minutes/action notes of ad hoc meetings as and when required.o Work undertaken will be reviewed at agreed intervals.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.

As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.

To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.