Job summary
An exciting opportunity has arisen for a band 5 (without professional registration) to join the team in a key role within the 24/7 Mental Health First Response service (111 Press 2), where you will be the first point of contact for people who may require urgent mental health support.
Main duties of the job
The successful applicant will:
Work within a multidisciplinary mental health care team, with a varying composition.
The post holder must be able to communicate effectively and professionally with a range of people, including people in distress, their families and carers, professionals contacting the service and colleagues.
Work within a service that provides mental health support 24 hours a day and 7 days a week.
The post holder must therefore be flexible with regards to their working hours.
Work within a multidisciplinary mental health care team, with a varying composition. The post holder must be able to communicate effectively and professionally with a range of people, including people in distress, their families and carers, professionals contacting the service and colleagues.
Understand when it is necessary to escalate the call to a relevant registrant, clinician, service or organisation, and be able to confidently manage the transition in collaboration with the relevant person/people.
Have access to information regarding local services that people can be introduced to, so that appropriate and continued support is made available where the caller requires more support than can be offered by the Mental Health & Wellbeing Practitioner.
Be trauma informed and be aware of the social determinants of mental health when developing a support plan with each person accessing the service.
About us
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Job description
Job responsibilities
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications/Knowledge & Experience
Essential
- Educated to degree level standard or equivalent level of experience.
- Evidence of Continuing Professional Development in an area of mental health or supporting people field
- Must have a good understanding of the impact of stigma and discrimination
- An understanding of common mental health and neurodevelopmental conditions
- Good understanding of the barriers and challenges that people with serious mental health issues face
- Experience of working autonomously and using own initiative
- Experience of providing mental health or wellbeing support to people
- Awareness of social determinants of mental health and wellbeing
- Experience of prioritising tasks within a busy and pressured environment
- Experience of utilising evidenced based psychosocial interventions
- Experience of working within a multidisciplinary team, and/or collaboratively with other organisations /agencies
Desirable
- An understanding of the need to use evidence-based psychosocial interventions
- An understanding of the services that are available within the area to support people who may present in mental health crisis
- An understanding of commonly occurring mental health conditions
- Experience of providing mental health wellbeing and support to people in mental health crisis or experiencing emotional distress
- Experience of providing telephone assessment/support
- Experience working in a service where agreed targets are in place, demonstrating clinical outcomes
- Evidence of working in the local community
- Experience of working in NHS Primary Care Services/mental health settings/ care homes / inpatient services
Experience
Essential
- Experience of supporting people with mental ill health
Desirable
- Have experience of telephone based support
Aptitude and Abilities
Essential
- Able to adapt skills to working remotely (i.e. via telephone / video calls)
- Reflective and self-aware whilst working withpeople
- Work well within a team and foster good working relationships
- Develop positive therapeutic relationships with people experiencing mental health issues
- Strong and adaptable communication skills to suit varying environments and situations (written and verbal
- Ability to think laterally and prioritise effectively
- Able to demonstrate commitment to high quality care and service provision
- High level of analytical andjudgement skills
- Assertiveness skills
- Ability to work without direct supervision
- Competent assessment and/or support skills
- Excellent telephone and IT skills
- Ability to communicate and work in settings in which the atmosphere may be highly emotive
- Ability to recognise own wellbeing needs and utilize skills to ensure wellbeing needs are met
Desirable
- Competent in assessment of risk
- Ability to work independently within the boundaries of clinical supervision
- Ability to appropriately challenge and resolve conflict
- Ability to speak Welsh
- Knowledge of NHS policies, procedures,and guidelines
- Knowledge of outcome measures and their use in clinical audit
- Ability to work effectively with interpreters
- Knowledge of different mental health models and research / evidence-based treatment
Values/Other
Essential
- Demonstrate PTHB Values
- Willingness to be flexible with working hours to cover a 24/7 shift pattern
Person Specification
Qualifications/Knowledge & Experience
Essential
- Educated to degree level standard or equivalent level of experience.
- Evidence of Continuing Professional Development in an area of mental health or supporting people field
- Must have a good understanding of the impact of stigma and discrimination
- An understanding of common mental health and neurodevelopmental conditions
- Good understanding of the barriers and challenges that people with serious mental health issues face
- Experience of working autonomously and using own initiative
- Experience of providing mental health or wellbeing support to people
- Awareness of social determinants of mental health and wellbeing
- Experience of prioritising tasks within a busy and pressured environment
- Experience of utilising evidenced based psychosocial interventions
- Experience of working within a multidisciplinary team, and/or collaboratively with other organisations /agencies
Desirable
- An understanding of the need to use evidence-based psychosocial interventions
- An understanding of the services that are available within the area to support people who may present in mental health crisis
- An understanding of commonly occurring mental health conditions
- Experience of providing mental health wellbeing and support to people in mental health crisis or experiencing emotional distress
- Experience of providing telephone assessment/support
- Experience working in a service where agreed targets are in place, demonstrating clinical outcomes
- Evidence of working in the local community
- Experience of working in NHS Primary Care Services/mental health settings/ care homes / inpatient services
Experience
Essential
- Experience of supporting people with mental ill health
Desirable
- Have experience of telephone based support
Aptitude and Abilities
Essential
- Able to adapt skills to working remotely (i.e. via telephone / video calls)
- Reflective and self-aware whilst working withpeople
- Work well within a team and foster good working relationships
- Develop positive therapeutic relationships with people experiencing mental health issues
- Strong and adaptable communication skills to suit varying environments and situations (written and verbal
- Ability to think laterally and prioritise effectively
- Able to demonstrate commitment to high quality care and service provision
- High level of analytical andjudgement skills
- Assertiveness skills
- Ability to work without direct supervision
- Competent assessment and/or support skills
- Excellent telephone and IT skills
- Ability to communicate and work in settings in which the atmosphere may be highly emotive
- Ability to recognise own wellbeing needs and utilize skills to ensure wellbeing needs are met
Desirable
- Competent in assessment of risk
- Ability to work independently within the boundaries of clinical supervision
- Ability to appropriately challenge and resolve conflict
- Ability to speak Welsh
- Knowledge of NHS policies, procedures,and guidelines
- Knowledge of outcome measures and their use in clinical audit
- Ability to work effectively with interpreters
- Knowledge of different mental health models and research / evidence-based treatment
Values/Other
Essential
- Demonstrate PTHB Values
- Willingness to be flexible with working hours to cover a 24/7 shift pattern
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
