Job summary
The post-holder will provide an excellent client-focused service, acting as the first point of contact for Mental Health services. Roles will include greeting clients when they attend Mental Health appointments, answering telephone calls and transferring clients to the appropriate teams, accepting deliveries of equipment and medications, managing the room booking system and post, alongside all other administration duties and tasks in the job description. They will provide an expert administration service to the Mental Health Service base and to specific projects as required, producing reports and performing data quality checks as required.
Main duties of the job
The successful candidate will be guided by standard operating procedures, good practice, and established precedents. They will be expected to organise their own day to day work utilising a degree of initiative and judgement to deal with matters independently where they can. Effective communication and organisational skills are fundamental to this role.
In return for your skills and expertise we can offer you a variety of rewarding challenges, continued training and development, and the opportunity to work within a friendly and supportive team.
Working hours will be 9am - 5pm Monday- Friday, as the role is a patient facing front of house role - working from home cannot be supported.
The ability to speak Welsh is desirable for this post, English and/or Welsh speakers are equally welcome to apply.
About us
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents
Person Specification
Qualifications and/or Knowledge
Essential
- NVQ 3 or equivalent qualification or relevant experience Experience of using computer-based management information systems Experience and an ability to prepare detailed reports Experience of using Microsoft Office software
Desirable
- Experience of working in an environment where both tact and diplomacy has had to be used. Knowledge of the structure and operation of the Health Board
Experience
Essential
- Advanced Keyboard Skills equivalent to RSA 2/3 An excellent communicator at all levels within and outside an organisation including an ability to communicate effectively with patients and members of the public Ability to travel across sites A clear thinker capable of scoping a given task and performing it swiftly and accurately Ability to deal with pressure Ability to be a good team player A willingness to undertake further training and personal development as required
Desirable
- Ability to write / speak Welsh
Person Specification
Qualifications and/or Knowledge
Essential
- NVQ 3 or equivalent qualification or relevant experience Experience of using computer-based management information systems Experience and an ability to prepare detailed reports Experience of using Microsoft Office software
Desirable
- Experience of working in an environment where both tact and diplomacy has had to be used. Knowledge of the structure and operation of the Health Board
Experience
Essential
- Advanced Keyboard Skills equivalent to RSA 2/3 An excellent communicator at all levels within and outside an organisation including an ability to communicate effectively with patients and members of the public Ability to travel across sites A clear thinker capable of scoping a given task and performing it swiftly and accurately Ability to deal with pressure Ability to be a good team player A willingness to undertake further training and personal development as required
Desirable
- Ability to write / speak Welsh
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
