Job summary
Working as part of the Operations Room team, the postholder will be responsible for providing an effective and efficient administrative service to clients and staff of the posture and mobility service.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
The main duties of the role will involve liaising with clients and their carers, receiving and processing referrals, allocating wheelchairs/appliances to clients and inputting into the services' BEST Patient Administration System.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
This role involves managing referrals and maintaining accurate records on the BEST patient administration system, ensuring compliance with service targets and prioritizing urgent cases. Responsibilities include handling incoming and outgoing calls as the first point of contact, providing non-clinical advice, and communicating sensitive information while maintaining confidentiality. The position requires liaising with clients, carers, clinicians, and suppliers, resolving queries and complaints, and directing issues appropriately. Additional duties include supporting waiting list initiatives, managing workloads, generating correspondence, processing orders, and ensuring data quality. The role also involves team support, training new staff, and contributing to efficient administrative processes.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
This role involves managing referrals and maintaining accurate records on the BEST patient administration system, ensuring compliance with service targets and prioritizing urgent cases. Responsibilities include handling incoming and outgoing calls as the first point of contact, providing non-clinical advice, and communicating sensitive information while maintaining confidentiality. The position requires liaising with clients, carers, clinicians, and suppliers, resolving queries and complaints, and directing issues appropriately. Additional duties include supporting waiting list initiatives, managing workloads, generating correspondence, processing orders, and ensuring data quality. The role also involves team support, training new staff, and contributing to efficient administrative processes.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
English
Essential
Desirable
Computer Literate
Essential
Person Specification
English
Essential
Desirable
Computer Literate
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
