Job summary
An exciting opportunity has become available to join the Pre-op Assessment Team (POAC) at Wrexham Maelor Hospital as an Receptionist/Administrator.
As a part of this very busy team, the successful applicant is expected to be very flexible in approach to service needs, have a pleasant personality and a positive approach to their work. Excellent customer service and communication skills are required along with the ability to deal with sensitive matters and highly confidential patient information. Applicants must also have a good standard of education, be adaptable and have good organisational skills. The post holder is expected to provide effective administrative support to the clinical team.
The ability to speak Welsh is essential for this post.
Main duties of the job
To provide a comprehensive administrative service to the Pre-Op Department whilst working as part of a multi-disciplinary team to ensure that an effective service is provided and patient satisfaction is maximised. Also to promptly and efficiently exercise own judgement to resolve patient queries within own professional constraints.
By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Able to demonstrate English and Mathematics to GCSE or equivalent level
- NVQ level 3 in Customer Care or equivalent qualification or experience
- AMSPAR Diploma in Medical Reception level 3 or equivalent qualification or experience
Experience
Essential
- Previous clerical/office/reception experience
- Customer Service experience
Desirable
Aptitude & Abilities
Essential
- Able to use MS Windows, Word, Excel, TEAMS
- Excellent communication skills
- Able to keep pace with a fast moving and highly demanding environment
- Able to use electronic information systems
- Accurate keyboard skills, able to record information accurately
- Ability to work to strict deadlines and prioritise tasks
- Able to communicate information clearly and sensitively in person and over telephone
- Welsh Speaking
Desirable
- Previous use of the hospital systems i.e. Symphony / WPAS
- Previous experience of communication, confidential information
Person Specification
Qualifications
Essential
- Able to demonstrate English and Mathematics to GCSE or equivalent level
- NVQ level 3 in Customer Care or equivalent qualification or experience
- AMSPAR Diploma in Medical Reception level 3 or equivalent qualification or experience
Experience
Essential
- Previous clerical/office/reception experience
- Customer Service experience
Desirable
Aptitude & Abilities
Essential
- Able to use MS Windows, Word, Excel, TEAMS
- Excellent communication skills
- Able to keep pace with a fast moving and highly demanding environment
- Able to use electronic information systems
- Accurate keyboard skills, able to record information accurately
- Ability to work to strict deadlines and prioritise tasks
- Able to communicate information clearly and sensitively in person and over telephone
- Welsh Speaking
Desirable
- Previous use of the hospital systems i.e. Symphony / WPAS
- Previous experience of communication, confidential information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
