Receptionist/Admin Assistant

Job summary

Are you someone who loves helping people feel welcome, supported, and at ease? Do you enjoy keeping things organised and running smoothly behind the scenes? If so, this could be the perfect opportunity for you.

We're looking for a friendly, proactive, and professional individual to become the welcoming face of our service. In this varied and rewarding role, you'll play a key part in ensuring our reception area runs efficiently, offering excellent customer service to visitors, families, professionals, and colleagues alike. You'll also support our wider team with essential administrative tasks that help our service deliver the very best care.

No two days are the same, you'll be greeting visitors, handling calls, managing records, supporting meetings, and maintaining an organised and calm environment. If you're someone who thrives in a busy setting, enjoys working with people, and takes pride in delivering high-quality work, we'd love to hear from you.

This is a great opportunity to develop your skills, be part of a supportive team, and make a real difference in a role that truly matters.

The ability to speak Welsh is essential for this post

Main duties of the job

As our Receptionist & Administration Assistant, you will play a vital role in keeping our service running smoothly and professionally. Your day-to-day work will include:

Welcoming visitors to the building, ensuring everyone receives a friendly, professional first impression and is directed appropriately.

Providing high-quality reception support, including managing incoming calls, taking accurate messages, and dealing sensitively with enquiries from patients, families, staff, and partner organisations.

Maintaining accurate records, both manually and using computerised systems, including handling sensitive or confidential information with care.

Supporting office operations, such as sorting mail, photocopying, ordering stationery, filing documents, preparing paperwork, and assisting with meeting arrangements.

Contributing to a well-organised, welcoming environment, ensuring reception and waiting areas remain tidy, safe, and professionally presented.

Acting as a helpful point of contact for internal and external stakeholders, promoting strong communication and positive working relationships.

Responding proactively to changing priorities, managing interruptions, and working calmly under pressure when situations arise.

This role is ideal for someone who enjoys variety, takes pride in organised and accurate work, and thrives in a people-focused environment.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.