Betsi Cadwaladr University Health Board

Health Care Support Worker - Crisis Service / Home Treatment Team

The closing date is 16 February 2026

Job summary

We have 1.4 band 3 Nursing Support Worker posts available within the Crisis Service / Home Treatment Team in the East area MHLD services and we are looking for passionate, experienced individuals to join us.

The team provides crisis assessment and short intervention to adults within the East area of North Wales aligned to the Home Treatment team. These posts form part of a wider unscheduled care service working in collaboration with 111+2 Single Point of Access 24/7 service, Community Mental health teams and Liaison service.

The aim of the service is to promote recovery and wellbeing by supporting individuals who are experiencing Mental Health crisis through assessment and short intervention. The aim is to reduce the need of service users to access statutory services.

Main duties of the job

The team currently operates between the hours of 8.30am - 8.30pm, 7 days a week, with a view of expanding team hours as the service develops into a 24/7 service.

You will be a member of a multi-disciplinary team delivering care to patients experiencing mental health crisis in the community under the direction of a qualified practitioner. You will receive regular supervision and good training opportunities.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Details

Date posted

02 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,313 to £26,999 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

050-ACS053-0226

Job locations

Home Treatment Team, Heddfan Unit, Wrexham Maelor Hospital

Croesnewydd Road

Wrexham

LL13 7TD


Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

  • Meets all essential criteria as per attached job description/person specification

Desirable

  • Training in Mental Health

Experience

Essential

  • Significant experience of working with people with dementia

Desirable

  • Worked in Mental Health care setting
  • Experience of working in the community

Skills

Essential

  • Evidence of working as part of MDT
  • Evidence of good communication skills
  • Evidence of working autonomously

Desirable

  • Ability to speak Welsh
  • Evidence of IT skills
Person Specification

Qualifications

Essential

  • Meets all essential criteria as per attached job description/person specification

Desirable

  • Training in Mental Health

Experience

Essential

  • Significant experience of working with people with dementia

Desirable

  • Worked in Mental Health care setting
  • Experience of working in the community

Skills

Essential

  • Evidence of working as part of MDT
  • Evidence of good communication skills
  • Evidence of working autonomously

Desirable

  • Ability to speak Welsh
  • Evidence of IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Home Treatment Team, Heddfan Unit, Wrexham Maelor Hospital

Croesnewydd Road

Wrexham

LL13 7TD


Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Home Treatment Team, Heddfan Unit, Wrexham Maelor Hospital

Croesnewydd Road

Wrexham

LL13 7TD


Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HTT Manager,

Sarah Caunce

Sarah.Caunce@wales.nhs.uk

03000858137

Details

Date posted

02 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,313 to £26,999 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

050-ACS053-0226

Job locations

Home Treatment Team, Heddfan Unit, Wrexham Maelor Hospital

Croesnewydd Road

Wrexham

LL13 7TD


Supporting documents

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