Job summary
Working as part of the administration team based in the Audiology Department, Glan Clwyd Hospital the postholder will be required to provide reception and clerical duties relating principally to patient administration in support of clinical staff.
We are looking for a motivated and enthusiastic person to provide an excellent service to patients in a busy out-patient department. It is essential that you have good verbal & written communication skills, excellent customer care and a willingness to help others. You will have experience of a reception environment and will have proficient computer skills.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
Provide an effective and efficient validation service to assist in meeting National Targets in line with Welsh Government waiting list guidelines.
The post holder will also be an integrated member of the Audiology IT team.
Data cleansing of APMS (Audiology Patient Management System).
Work closely with the Audiology Business Manager, IT Lead, Manager and Admin Manager to help ensure the smooth operation of the APMS.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
Essential
- oGood General Standard of Education (e.g. GCSE Maths and English A-C) or Equivalent
- oNVQ Level 3 or equivalent knowledge and experience or willing to work towards this qualification.
- oEvidence of ongoing personal development
- oStrong IT skills in relation to Microsoft Packages including word
- oAwareness of local/national waiting list management policy and knowledge of waiting times.
- oKnowledge of patient administration systems, or experience using databases and excel to sort and filter data fields.
- oKnowledge of GDPR/data protection and patient confidentiality acts
Desirable
- oKnowledge of WPAS/Hospital Administrative Systems
Experience
Essential
- oExperience of working in an acute hospital/GP Practice.
- oExperience dealing with the general public
- oAbility to work as part of a team
Desirable
- oPrevious hospital based clerical experience
Skills and Attributes
Essential
- oProven communication skills (written, verbal and telephone)
- oExcellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff.
- oAble to concentrate on administrative duties in an unpredictable environment, ability to manage work with regular interruptions from patients, medical staff and external agencies.
- oGood keyboard/VDU Skills for regular use of computer systems/IT skills.
- oExcellent communication and organisational skills with ability to demonstrate initiative in response to demand of the workload.
- oResilient when working under pressure
- oUse of Initiative to problem solve
Desirable
- oKnowledge of Caldicott guidelines
Person Specification
Qualifications and Knowledge
Essential
- oGood General Standard of Education (e.g. GCSE Maths and English A-C) or Equivalent
- oNVQ Level 3 or equivalent knowledge and experience or willing to work towards this qualification.
- oEvidence of ongoing personal development
- oStrong IT skills in relation to Microsoft Packages including word
- oAwareness of local/national waiting list management policy and knowledge of waiting times.
- oKnowledge of patient administration systems, or experience using databases and excel to sort and filter data fields.
- oKnowledge of GDPR/data protection and patient confidentiality acts
Desirable
- oKnowledge of WPAS/Hospital Administrative Systems
Experience
Essential
- oExperience of working in an acute hospital/GP Practice.
- oExperience dealing with the general public
- oAbility to work as part of a team
Desirable
- oPrevious hospital based clerical experience
Skills and Attributes
Essential
- oProven communication skills (written, verbal and telephone)
- oExcellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff.
- oAble to concentrate on administrative duties in an unpredictable environment, ability to manage work with regular interruptions from patients, medical staff and external agencies.
- oGood keyboard/VDU Skills for regular use of computer systems/IT skills.
- oExcellent communication and organisational skills with ability to demonstrate initiative in response to demand of the workload.
- oResilient when working under pressure
- oUse of Initiative to problem solve
Desirable
- oKnowledge of Caldicott guidelines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
