Go back
Betsi Cadwaladr University Health Board

Clerical Officer/Receptionist

The closing date is 05 January 2026

Apply for this job

Job summary

An exciting opportunity has arisen for clerical officer to join the team at Colwyn Bay Hospital. The purpose of this post is to provide an efficient and comprehensive administrative and reception service to Ruthin Hospital. The post holder will first point of contact for telephone communication. The post holder will work within the Colwyn Bay Hospital administrative teams alongside the Site Administrator to provide a seamless administrative service to the Community Hospital.

Mae'r gallu i siarad Cymraeg yn hanfodol ar gyfer y swydd hon

Main duties of the job

Offer general assistance to services providers and users and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the General Office including the provision of clerical support to clinical staff and other members of the team

Facilitate effective communication between patients, members of staff secondary care and other associated healthcare and wellbeing agencies

The ability to speak Welsh is essential for this post

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Details

Date posted

29 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,833 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

050-AC866-1225W

Job locations

Colwyn Bay Community Hospital

Bryn Avenue

Colwyn Bay

LL29 8AY


Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac

Person Specification

Qualifications

Essential

  • Maths/ English GCSE or Equivalent Experience

Desirable

  • NVQ 2 in Administration
  • NVQ in Customer Service
  • EDCL

Experience

Essential

  • Sufficient months previous clerical / office / reception /ward duties
  • Working with the public
  • Working in a busy environment

Desirable

  • General experience of admin functions

Skills

Essential

  • IT Computer Literate
  • Effective Communication
  • Welsh Language

Desirable

  • WPAS/ CASENOTE TRACKING / WCP RADIS
  • Understanding of the importance of maintaining medical records

Knowledge

Desirable

  • Data Protection and Confidentiality

Personal Qualities

Essential

  • Ability to Work without direct supervision
  • Team Player
Person Specification

Qualifications

Essential

  • Maths/ English GCSE or Equivalent Experience

Desirable

  • NVQ 2 in Administration
  • NVQ in Customer Service
  • EDCL

Experience

Essential

  • Sufficient months previous clerical / office / reception /ward duties
  • Working with the public
  • Working in a busy environment

Desirable

  • General experience of admin functions

Skills

Essential

  • IT Computer Literate
  • Effective Communication
  • Welsh Language

Desirable

  • WPAS/ CASENOTE TRACKING / WCP RADIS
  • Understanding of the importance of maintaining medical records

Knowledge

Desirable

  • Data Protection and Confidentiality

Personal Qualities

Essential

  • Ability to Work without direct supervision
  • Team Player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Colwyn Bay Community Hospital

Bryn Avenue

Colwyn Bay

LL29 8AY


Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Colwyn Bay Community Hospital

Bryn Avenue

Colwyn Bay

LL29 8AY


Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Site Administrator

Bridget Coburn

Bridget.coburn@wales.nhs.uk

03000851852

Details

Date posted

29 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,833 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

050-AC866-1225W

Job locations

Colwyn Bay Community Hospital

Bryn Avenue

Colwyn Bay

LL29 8AY


Supporting documents

Privacy notice

Betsi Cadwaladr University Health Board's privacy notice (opens in a new tab)