Job summary
An exciting opportunity is available to join the admin team for the Sexual Health Service at Ysbyty Gwynedd as a Band 3 Booking Clerk on a permanent basis. This role is key to ensuring patients receive timely and confidential access to our services through efficient appointment management and excellent administrative support.
We are looking for someone who is organised, detail-oriented, and able to work accurately under pressure. You should have excellent communication skills, a professional and compassionate approach when dealing with sensitive enquiries, and the ability to work collaboratively as part of a team. Strong IT skills and a commitment to delivering a high-quality, patient-focused service are essential.
The ability to speak Welsh is essential for this post
Main duties of the job
The Booking Clerk provides an accurate and timely administrative function to support the delivery of a professional, efficient, and effective centralised booking service for sexual health clinics.
You will ensure patients are booked in line with local and national access targets, using initiative in sometimes complex situations to maintain smooth patient flow. Working as part of a multidisciplinary team, you will support colleagues to deliver a patient-focused booking experience and contribute to a cohesive and integrated administrative function within the service.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Good General Standard of Education (e.g. GSCE Maths and English A-C and above or equivalent.
- NVQ level 3 or equivalent knowledge and experience and willing to work towards this qualification.
- I.T Qualification or proven experience using Microsoft Office Packages
Desirable
- European Computer Driver Licence Qualification or equivalent experience or proven skills.
- Statutory Mandatory Training as per Health Board Policy
- Understanding of basic Medical Terminology
Exper
Essential
- Experience of working in an acute hospital/GP practice or Call Centre environment
- Experience dealing with the general public
- Ability to work as part of a team `
Desirable
- Experience of working directly with clinical/consultant staff
- Previous Waiting List Management experience
Skills
Essential
- Excellent communication skills (written, verbal & telephone)
- Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff
- Appreciate the needs of patients, carers and health care professionals.
- Ability to react to unpredictable issues, re-prioritising own workload if necessary
- Good keyboard skills for regular use of computer systems /IT skills
- Frequent and prolonged use of telephones
- Able to concentrate on Administrative duties in an unpredictable environment, ability to manage work with constant interruptions from patients, medical staff and external agencies.
Desirable
- Competent in the use of Microsoft office
- Competent in the use of the PiMS Patient Administration System or similar PAS systems
Knowledge
Essential
- Familiarity with waiting list administrative procedures and policy issues
- Knowledge of PiMS or other patient administration systems or experience using data bases and excel to sort and filter data fields `
- Knowledge of Data Protection
Desirable
- Understanding of basic medical terminology
- Knowledge of Caldicott guidelines
Personal Qualities
Essential
- Able to achieve high work rates
- Resilient when working under pressure
- Use of initiative to solve problems
- Adaptable and flexible approach to working (e.g. providing cover for others)
- Confident when dealing with a range of people both internal and external to the organisation
- Enthusiastic , confident with a positive attitude
- Self-starter and highly motivated
- Able to work to tight deadlines
- Tactful and diplomatic
- Commitment to self development
- Must be able to demonstrate an understanding of equality and diversity
- Calm and positive
Desirable
- Evidence of ongoing personal development
Other
Essential
Person Specification
Qualifications
Essential
- Good General Standard of Education (e.g. GSCE Maths and English A-C and above or equivalent.
- NVQ level 3 or equivalent knowledge and experience and willing to work towards this qualification.
- I.T Qualification or proven experience using Microsoft Office Packages
Desirable
- European Computer Driver Licence Qualification or equivalent experience or proven skills.
- Statutory Mandatory Training as per Health Board Policy
- Understanding of basic Medical Terminology
Exper
Essential
- Experience of working in an acute hospital/GP practice or Call Centre environment
- Experience dealing with the general public
- Ability to work as part of a team `
Desirable
- Experience of working directly with clinical/consultant staff
- Previous Waiting List Management experience
Skills
Essential
- Excellent communication skills (written, verbal & telephone)
- Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff
- Appreciate the needs of patients, carers and health care professionals.
- Ability to react to unpredictable issues, re-prioritising own workload if necessary
- Good keyboard skills for regular use of computer systems /IT skills
- Frequent and prolonged use of telephones
- Able to concentrate on Administrative duties in an unpredictable environment, ability to manage work with constant interruptions from patients, medical staff and external agencies.
Desirable
- Competent in the use of Microsoft office
- Competent in the use of the PiMS Patient Administration System or similar PAS systems
Knowledge
Essential
- Familiarity with waiting list administrative procedures and policy issues
- Knowledge of PiMS or other patient administration systems or experience using data bases and excel to sort and filter data fields `
- Knowledge of Data Protection
Desirable
- Understanding of basic medical terminology
- Knowledge of Caldicott guidelines
Personal Qualities
Essential
- Able to achieve high work rates
- Resilient when working under pressure
- Use of initiative to solve problems
- Adaptable and flexible approach to working (e.g. providing cover for others)
- Confident when dealing with a range of people both internal and external to the organisation
- Enthusiastic , confident with a positive attitude
- Self-starter and highly motivated
- Able to work to tight deadlines
- Tactful and diplomatic
- Commitment to self development
- Must be able to demonstrate an understanding of equality and diversity
- Calm and positive
Desirable
- Evidence of ongoing personal development
Other
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
