Job summary
Our strategic vision in the ICT Service is to "Transform patient care, safety and outcomes through digital technology and transformation to enhance ways of working".
We're on a mission to deliver major change and propel ICT to become a customer-centric service that leverages technology and innovation to deliver exceptional value to our customers. Through our Digital Strategy "Our Digital Future" we will streamline operations, optimise resources, and foster a culture of collaboration and continuous improvement.
Are you ready for the challenge to support this transformation? If so, you'll be joining the Optimisation Team, reporting to the System Support Lead, and be responsible for supporting, maintaining, and improving a range of clinical/non-clinical systems used across the organisation. This includes working closely with healthcare professionals to understand their requirements, configuring/optimising systems to meet clinical workflows, and ensuring these systems are reliable, secure, and compliant with patient safety standards.
We're seeking a proactive, detail-oriented professional experienced in supporting clinical applications in a healthcare setting. You'll be able to work under pressure in a fast-paced environment, use your communication skills to translate technical issues into clear language for clinical staff, and collaborate effectively with teams to ensure changes to clinical systems are understood, adopted smoothly, and support safe/efficient patient care.
Main duties of the job
So what's it all about, the role:
From diagnosing and resolving issues within clinical applications to supporting user account administration, assisting with system upgrades, and helping to roll out new healthcare technologies, you will play a vital role in ensuring our clinical staff can deliver safe and effective patient care. You will maintain accurate service records, escalate complex issues where needed, and promote best practice in the use of ICT systems. This is a hands-on role where your work will directly contribute to the reliability, security, and performance of our clinical digital services.
What are we looking for, the person:
We're looking for an enthusiastic, customer focused problem solver who thrives in a fast paced clinical environment. You'll have a natural ability to explain technical matters in a clear, supportive way to healthcare staff of all technical abilities. You will be adaptable, organised, and able to prioritise tasks to meet tight clinical and operational deadlines. A team player with a positive attitude, you'll take ownership of your work and be eager to develop your skills in line with evolving both national and local digital systems, in line with patient care needs.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Experience:Youll bring proven experience of providing ICT support within a healthcare or similarly regulated environment, ideally within a large or complex organisation. You will be confident in supporting and maintaining clinical systems such as Electronic Patient Records (EPR), Patient Administration Systems (PAS), diagnostic reporting systems, and other NHS digital applications. A solid understanding of operating systems, networking principles, and information governance requirements in a healthcare context is essential.
Experience of using a service desk system to log, track, and resolve incidents is required, along with the ability to work to ITIL based processes. Knowledge of NHS data standards, clinical workflows, and the integration of systems across different care settings would be an advantage though full training on local systems will be provided.
What we can offer you in return
In addition to the competitive salary you'll also receive:
Up to 34 days holiday entitlement plus bank holidays
Generous employer pension contributions
Agile and flexible working options
Membership of the British Computer Society
Car leasing options
Cycle 2 Work scheme
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Experience:Youll bring proven experience of providing ICT support within a healthcare or similarly regulated environment, ideally within a large or complex organisation. You will be confident in supporting and maintaining clinical systems such as Electronic Patient Records (EPR), Patient Administration Systems (PAS), diagnostic reporting systems, and other NHS digital applications. A solid understanding of operating systems, networking principles, and information governance requirements in a healthcare context is essential.
Experience of using a service desk system to log, track, and resolve incidents is required, along with the ability to work to ITIL based processes. Knowledge of NHS data standards, clinical workflows, and the integration of systems across different care settings would be an advantage though full training on local systems will be provided.
What we can offer you in return
In addition to the competitive salary you'll also receive:
Up to 34 days holiday entitlement plus bank holidays
Generous employer pension contributions
Agile and flexible working options
Membership of the British Computer Society
Car leasing options
Cycle 2 Work scheme
Person Specification
Qualifications
Essential
- Meets all essential criteria as per attached job description/person specification
Desirable
- Meets all desirable criteria as per attached job description/person specification
Experience
Essential
- Meets all essential criteria as per attached job description/person specification
Desirable
- Meets all desirable criteria as per attached job description/person specification
Skills
Essential
- Meets all essential criteria as per attached job description/person specification
Desirable
- Meets all desirable criteria as per attached job description/person specification
Person Specification
Qualifications
Essential
- Meets all essential criteria as per attached job description/person specification
Desirable
- Meets all desirable criteria as per attached job description/person specification
Experience
Essential
- Meets all essential criteria as per attached job description/person specification
Desirable
- Meets all desirable criteria as per attached job description/person specification
Skills
Essential
- Meets all essential criteria as per attached job description/person specification
Desirable
- Meets all desirable criteria as per attached job description/person specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
