Job summary
An exciting opportunity has arisen for a Band 2 Support Medical Secretary to join the Forensic Mental Health Admin team
The post holder will provide an accurate, confidential and supportive administration service for patients, clinical teams, carers and internal and external agencies in order to: Provide a safe and efficient patient pathway and provide information and appropriate support to families and carers.
The post holder will provide an efficient high quality administration service to support the medical secretary team.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
This challenging position requires someone who is a team player, flexible, organised and is able to work well under pressure. The successful candidate will need to have experience within an administrative role and hold the following qualifications:
- GCSE Maths and English at grade C and above or equivalent.
- NVQ level 3 or equivalent knowledge and experience or willing to work towards.
- L2 RSA/OCR or equivalent experience.
The successful candidate will poses good communication and customer service skills, they will be organised and will have the ability to prioritise their workload and meet deadlines. The successful applicant will be computer literate and previous experience within the NHS environment could be an advantage. The successful candidate will possess good audio typing skills.
The post holder will be required to work using their own initiative, managing their own workload as well as being part of the admin team providing cover to colleagues where needed.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Good standard of general education/(GCSE maths and English at grade C) and above or equivalent.
- NVQ level 3 or equivalent knowledge and experience or willing to work towards.
- L2 RSA/OCR or equivalent experience.
Desirable
- IT related qualification( CLAIT plus or ECDL).
- NVQ Customer Service L2.
- L2 Medical terminology.
- Statutory and Mandatory training as per Health Board policy
Experience
Essential
- Knowledge of a range of administrative processes.
Desirable
- Experience of working in office environment.
- Experience of working within the NHS.
Skills
Essential
- Ability to communicate professionally and effectively with all levels of staff both verbally and in writing.
- Excellent customer service skills
- Flexible and adaptable to changing service demands.
- Ability to meet deadlines.
- Good organisational skills
Desirable
- Proficient in use of Microsoft office applications.
- Experience of using patient administration systems
- Experience of organising meetings/activity
Knowledge
Essential
- Ability to work to established policies, service level agreements and key performance indicators.
- Evidence of continual personal development
- Knowledge of secretarial role including progress chasing
Desirable
- Knowledge of NHS Organisations
Person Specification
Qualifications
Essential
- Good standard of general education/(GCSE maths and English at grade C) and above or equivalent.
- NVQ level 3 or equivalent knowledge and experience or willing to work towards.
- L2 RSA/OCR or equivalent experience.
Desirable
- IT related qualification( CLAIT plus or ECDL).
- NVQ Customer Service L2.
- L2 Medical terminology.
- Statutory and Mandatory training as per Health Board policy
Experience
Essential
- Knowledge of a range of administrative processes.
Desirable
- Experience of working in office environment.
- Experience of working within the NHS.
Skills
Essential
- Ability to communicate professionally and effectively with all levels of staff both verbally and in writing.
- Excellent customer service skills
- Flexible and adaptable to changing service demands.
- Ability to meet deadlines.
- Good organisational skills
Desirable
- Proficient in use of Microsoft office applications.
- Experience of using patient administration systems
- Experience of organising meetings/activity
Knowledge
Essential
- Ability to work to established policies, service level agreements and key performance indicators.
- Evidence of continual personal development
- Knowledge of secretarial role including progress chasing
Desirable
- Knowledge of NHS Organisations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
