Betsi Cadwaladr University Health Board

Health Care Support Worker

The closing date is 18 September 2025

Job summary

Children's Outpatient's Department is looking for an enthusiastic and motivated individual to join our small friendly team. As a department we offer a range of services to children and families and constantly seek ways to develop our service. This is an exciting opportunity for those wishing to learn and develop skills in a supportive environment.

The ability to speak Welsh is essential for this role

Main duties of the job

Experience of working with people in outpatients setting

Experience of working within a team

Experience of working within care settings

Experience of working with individuals and/or families with complex needs

Experience of working as part of a multi-disciplinary team.

IT skills

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Details

Date posted

12 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,313 to £26,999 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

050-ACS496-0925W

Job locations

Ysbyty Glan Clwyd

Sarn Lane

Bodelwyddan

LL18 5UJ


Job description

Job responsibilities

To assist registered nursing staff in providing a high and consistent level of holistic care. Maintaining the dignity and equality of the patient and provision of suitable play/distraction

Reporting to a registered nurse if there is cause for concern with a patients physical health, mental and emotional wellbeing.

To undertake identified allocated tasks in relation to the care environment, and in the relation to the direct care of the patient/client group as identified by the nurse in charge.

Obtaining and testing specimens in concordance with the care plan and reporting and recording results. On completion of NVQ unit or equivalent course.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description

Job responsibilities

To assist registered nursing staff in providing a high and consistent level of holistic care. Maintaining the dignity and equality of the patient and provision of suitable play/distraction

Reporting to a registered nurse if there is cause for concern with a patients physical health, mental and emotional wellbeing.

To undertake identified allocated tasks in relation to the care environment, and in the relation to the direct care of the patient/client group as identified by the nurse in charge.

Obtaining and testing specimens in concordance with the care plan and reporting and recording results. On completion of NVQ unit or equivalent course.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and/or Knowledge

Essential

  • NVQ 3 or equivalent Or be working towards level 3 to be achieved within 18months of appointment and with relevant experience in providing care

Experience

Essential

  • Experience required to fulfil the post. Previous experience within the outpatients or ward setting with a paediatric background.

Aptitude and Abilities

Essential

  • Ability to work under supervision Ability to communicate and receive information. Ability to listen and communicate effectively Ability to work autonomously and as part of a team. Basic literacy and numeracy skills to enable completion of records Ability to maintain records. Ability to build up therapeutic relationships with this service user group. The ability to successfully carry out wound management, baseline observation and growth measurements Participate in clinical supervision. Ability and fitness to undertake physical intervention training

Values

Essential

  • Evidence of effective team working. Ability to work positively as part of a team. Display flexibility to adapt to organisational changes as well as changes within the unit. Committed to continuous development

Other

Essential

  • Understanding of patient confidentiality and data protection Understanding of risk management and health and safety issues Understanding of patient care Understanding of clinic procedures Flexible hours/days/weekends

Qualifications and/or Knowledge

Desirable

  • oNVQ 3 or 4 oBasic food and hygiene certificate oHealth or social care courses oPrevious study in relation to children

Experience

Desirable

  • Experience required to fulfil the post. Previous experience within the outpatients or ward setting with a paediatric background.

Aptitude and Abilities

Desirable

  • oIT skills oWound management oGained or working towards NVQ level 4 and above

Values

Desirable

  • oThe ability to motivate others oThe ability to remain calm in challenging situations oThe ability to support colleagues.

Other

Desirable

  • oWelsh speaker oFull driving licence.
Person Specification

Qualifications and/or Knowledge

Essential

  • NVQ 3 or equivalent Or be working towards level 3 to be achieved within 18months of appointment and with relevant experience in providing care

Experience

Essential

  • Experience required to fulfil the post. Previous experience within the outpatients or ward setting with a paediatric background.

Aptitude and Abilities

Essential

  • Ability to work under supervision Ability to communicate and receive information. Ability to listen and communicate effectively Ability to work autonomously and as part of a team. Basic literacy and numeracy skills to enable completion of records Ability to maintain records. Ability to build up therapeutic relationships with this service user group. The ability to successfully carry out wound management, baseline observation and growth measurements Participate in clinical supervision. Ability and fitness to undertake physical intervention training

Values

Essential

  • Evidence of effective team working. Ability to work positively as part of a team. Display flexibility to adapt to organisational changes as well as changes within the unit. Committed to continuous development

Other

Essential

  • Understanding of patient confidentiality and data protection Understanding of risk management and health and safety issues Understanding of patient care Understanding of clinic procedures Flexible hours/days/weekends

Qualifications and/or Knowledge

Desirable

  • oNVQ 3 or 4 oBasic food and hygiene certificate oHealth or social care courses oPrevious study in relation to children

Experience

Desirable

  • Experience required to fulfil the post. Previous experience within the outpatients or ward setting with a paediatric background.

Aptitude and Abilities

Desirable

  • oIT skills oWound management oGained or working towards NVQ level 4 and above

Values

Desirable

  • oThe ability to motivate others oThe ability to remain calm in challenging situations oThe ability to support colleagues.

Other

Desirable

  • oWelsh speaker oFull driving licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Ysbyty Glan Clwyd

Sarn Lane

Bodelwyddan

LL18 5UJ


Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Ysbyty Glan Clwyd

Sarn Lane

Bodelwyddan

LL18 5UJ


Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Sister

Karen Foden

karen.foden@wales.nhs.uk

03000846321

Details

Date posted

12 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,313 to £26,999 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

050-ACS496-0925W

Job locations

Ysbyty Glan Clwyd

Sarn Lane

Bodelwyddan

LL18 5UJ


Supporting documents

Privacy notice

Betsi Cadwaladr University Health Board's privacy notice (opens in a new tab)