Job summary
THIS POST IS FIXED TERM/SECONDMENT FOR 9 MONTHS DUE TO MEET THE NEEDS OF THE SERVICE.
IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.
The Digital Media Assistant will provide high quality, comprehensive digital, communications and administrative support to the Communications Team.
The postholder will establish and maintain the infrastructure necessary to support the Communications Team in meeting its digital objectives and targets, this will include the development of systems and processes within communications to monitor performance against indicators and develop plans for continuous improvement of the Health Board's internet, intranet and social media channels. The postholder will also be responsible for organising and managing meetings and Content Management Systems (CMS) training events and preparing suitable materials to support these events.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
The post holder will be the point of contact for Digital Communications and for the co-ordination and development of the structure, content, functionality and navigability of the Health Board's internet, intranet and other websites including ensuring that all out of date material is removed or replaced.
Populate and update the intranet, internet and social media channels. Organise, schedule and participate in meetings and Content Management System (CMS) training events. Produce and present documents e.g. detailed digital analytics reports, statistical information, graphics, and templates.
Make decisions within own area of authority or refer to Digital Communications Officer or Digital Communications Manager or appropriate person / department.Exchange sensitive/confidential information with senior managers, maintaining confidentiality according to BCUHB and Statutory requirements. Use complete discretion in the management of enquiries, queries, and requests.
Responsible for the day to day management of content for the intranet and internet, ensuring it is accurate, high quality and up-to-date and it suitable for the needs of its audiences.
Produce weekly, monthly and annual reports on web traffic, video metrics and social media usage.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
The Digital Media Assistant will provide high quality, comprehensive digital, communications and administrative support to the Digital Media Officer and Communications Team. The postholder will establish and maintain the infrastructure necessary to support the Communications Team in meeting its digital objectives and targets, this will include the development of systems and processes within communications to monitor performance against indicators and develop plans for continuous improvement of the Health Boards internet, intranet and social media channels. The postholder will also be responsible for organising and managing meetings and Content Management Systems (CMS) training events and preparing suitable materials to support these events.
They will maintain effective administrative systems to respond to requests for digital support and training from staff.
They will co-ordinate the development of the Digital Media Strategy and workplan.
They will communicate with organisations and individuals from outside of the Health Board, ensuring confidentiality is maintained where necessary, and acting with tact and diplomacy when dealing with sensitive or contentious issues.
DUTIES AND RESPONSIBILITIESThe post holder will be the BCUHB Digital Communications point of contact for the co-ordination and development of the structure, content, functionality and navigability of the Health Boards internet, intranet and other websites including ensuring that all out of date material is removed or replaced.
Organise, schedule and participate in meetings and Content Management System (CMS) training events, ensuring that;- attendees are informed- a venue is organised, with refreshments if required- any relevant documents are prepared and circulated prior to the training- take minutes, ensuring that discussions and decisions are accurately recorded and the minutes distributed promptly.
Produce and present documents e.g. detailed digital analytics reports, statistical information, graphics, and templates.
Make decisions within own area of authority or refer to Digital Media Officer or Head of Communications or appropriate person / department.
Exchange sensitive/confidential information with senior managers, maintaining confidentiality according to BCUHB and Statutory requirements. Use complete discretion in the management of enquiries, queries, and requests.
Exercise independent judgment and initiative when problems arise, taking the necessary actions to resolve the problems or referring to the appropriate person.
Populate and update the intranet, internet and social media channels.Populate and maintain the Digital Media Calendar under the direction of the Digital Communications Officer.
Be responsible for the day to day management of content for the intranet and internet, ensuring it is accurate, high quality and up-to-date and it suitable for the needs of its audiences.Produce weekly, monthly and annual reports on web traffic, video metrics and social media usage.
Work closely with the Communications Team providing comprehensive administrative support. This will include: managing incoming and outgoing mail including on social media, preparing letters and reports using Microsoft Office packages, maintaining electronic and paper filing systems, and ordering goods and services in line with procedures..
Provide administrative support on projects required by the Digital Media Officer and where appropriate the Information Governance Team. Research and collate requested data from Senior Members of staff and analyse/organise as required, producing analytical documents to display results.Develop and control administrative systems to assist with the management of Communications Team workload and responsibilities.Establish good levels of communication and liaise with other administrative officers and secretaries across BCUHB departments and other health boards.
Provide a point of contact for enquiries, handling incoming/outgoing communications/sensitive data/issues from Welsh Assembly Government officers, Senior Managers, staff, other organisations and the public in a professional manner, answering queries, telecommunications within own area of authority or refer to appropriate person/department. This will require a high degree of tact and diplomacy.
Coordinate the Communications Team diaries including scheduling and rescheduling of appointments.
TrainingThe post holder will:Participate in the PDR process, identifying own training requirements for continued personal development.
As part of self-development, continuously update knowledge of new digital trends and maintain and improve knowledge and competence by taking part in appropriate courses and training.Demonstrate duties within own area of responsibility to colleagues and new starters as appropriate.
Other dutiesUndertake such other duties as may be required from time to time, commensurate with the post.
Job description
Job responsibilities
The Digital Media Assistant will provide high quality, comprehensive digital, communications and administrative support to the Digital Media Officer and Communications Team. The postholder will establish and maintain the infrastructure necessary to support the Communications Team in meeting its digital objectives and targets, this will include the development of systems and processes within communications to monitor performance against indicators and develop plans for continuous improvement of the Health Boards internet, intranet and social media channels. The postholder will also be responsible for organising and managing meetings and Content Management Systems (CMS) training events and preparing suitable materials to support these events.
They will maintain effective administrative systems to respond to requests for digital support and training from staff.
They will co-ordinate the development of the Digital Media Strategy and workplan.
They will communicate with organisations and individuals from outside of the Health Board, ensuring confidentiality is maintained where necessary, and acting with tact and diplomacy when dealing with sensitive or contentious issues.
DUTIES AND RESPONSIBILITIESThe post holder will be the BCUHB Digital Communications point of contact for the co-ordination and development of the structure, content, functionality and navigability of the Health Boards internet, intranet and other websites including ensuring that all out of date material is removed or replaced.
Organise, schedule and participate in meetings and Content Management System (CMS) training events, ensuring that;- attendees are informed- a venue is organised, with refreshments if required- any relevant documents are prepared and circulated prior to the training- take minutes, ensuring that discussions and decisions are accurately recorded and the minutes distributed promptly.
Produce and present documents e.g. detailed digital analytics reports, statistical information, graphics, and templates.
Make decisions within own area of authority or refer to Digital Media Officer or Head of Communications or appropriate person / department.
Exchange sensitive/confidential information with senior managers, maintaining confidentiality according to BCUHB and Statutory requirements. Use complete discretion in the management of enquiries, queries, and requests.
Exercise independent judgment and initiative when problems arise, taking the necessary actions to resolve the problems or referring to the appropriate person.
Populate and update the intranet, internet and social media channels.Populate and maintain the Digital Media Calendar under the direction of the Digital Communications Officer.
Be responsible for the day to day management of content for the intranet and internet, ensuring it is accurate, high quality and up-to-date and it suitable for the needs of its audiences.Produce weekly, monthly and annual reports on web traffic, video metrics and social media usage.
Work closely with the Communications Team providing comprehensive administrative support. This will include: managing incoming and outgoing mail including on social media, preparing letters and reports using Microsoft Office packages, maintaining electronic and paper filing systems, and ordering goods and services in line with procedures..
Provide administrative support on projects required by the Digital Media Officer and where appropriate the Information Governance Team. Research and collate requested data from Senior Members of staff and analyse/organise as required, producing analytical documents to display results.Develop and control administrative systems to assist with the management of Communications Team workload and responsibilities.Establish good levels of communication and liaise with other administrative officers and secretaries across BCUHB departments and other health boards.
Provide a point of contact for enquiries, handling incoming/outgoing communications/sensitive data/issues from Welsh Assembly Government officers, Senior Managers, staff, other organisations and the public in a professional manner, answering queries, telecommunications within own area of authority or refer to appropriate person/department. This will require a high degree of tact and diplomacy.
Coordinate the Communications Team diaries including scheduling and rescheduling of appointments.
TrainingThe post holder will:Participate in the PDR process, identifying own training requirements for continued personal development.
As part of self-development, continuously update knowledge of new digital trends and maintain and improve knowledge and competence by taking part in appropriate courses and training.Demonstrate duties within own area of responsibility to colleagues and new starters as appropriate.
Other dutiesUndertake such other duties as may be required from time to time, commensurate with the post.
Person Specification
Experience
Essential
- Experience and understanding of web, CMS and social media Experience in dealing with a variety of people at a senior level and above.
Skills
Essential
- Excellent IT and digital skills, to include the use of e-mail
- The ability to provide an efficient, prompt and accurate support service
- The ability to deal with members of staff / the public and external bodies professionally and sensitively and to maintain a high standard of confidentiality
- The ability to judge the importance of information, prioritising and responding appropriately
- A flexible approach in terms of work
Desirable
- Experience of producing graphs and statistics
Knowledge
Essential
- Advanced knowledge of word processing, spreadsheet and presentation packages.
Desirable
- Comprehensive knowledge of Windows, Word, Excel, PowerPoint, Photoshop and video editing software
Other
Essential
- Ability to work under pressure
- Ability to work as part of a team
- Ability to maintain confidentiality
- A flexible approach towards the demands of the workplace
Desirable
Qualifications
Essential
- NVQ 3 Qualification or equivalent, or Diploma in relevant subject area or equivalent experience
Person Specification
Experience
Essential
- Experience and understanding of web, CMS and social media Experience in dealing with a variety of people at a senior level and above.
Skills
Essential
- Excellent IT and digital skills, to include the use of e-mail
- The ability to provide an efficient, prompt and accurate support service
- The ability to deal with members of staff / the public and external bodies professionally and sensitively and to maintain a high standard of confidentiality
- The ability to judge the importance of information, prioritising and responding appropriately
- A flexible approach in terms of work
Desirable
- Experience of producing graphs and statistics
Knowledge
Essential
- Advanced knowledge of word processing, spreadsheet and presentation packages.
Desirable
- Comprehensive knowledge of Windows, Word, Excel, PowerPoint, Photoshop and video editing software
Other
Essential
- Ability to work under pressure
- Ability to work as part of a team
- Ability to maintain confidentiality
- A flexible approach towards the demands of the workplace
Desirable
Qualifications
Essential
- NVQ 3 Qualification or equivalent, or Diploma in relevant subject area or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
